Dataset statistics
| Number of variables | 18 |
|---|---|
| Number of observations | 1300 |
| Missing cells | 0 |
| Missing cells (%) | 0.0% |
| Duplicate rows | 0 |
| Duplicate rows (%) | 0.0% |
| Total size in memory | 174.4 KiB |
| Average record size in memory | 137.4 B |
Variable types
| Text | 9 |
|---|---|
| DateTime | 2 |
| Numeric | 2 |
| Boolean | 1 |
| Categorical | 3 |
| Unsupported | 1 |
user_ratings is highly overall correlated with vader_sentiment and 1 other fields | High correlation |
vader_sentiment is highly overall correlated with user_ratings and 2 other fields | High correlation |
would_recommed_to_others is highly overall correlated with user_ratings and 2 other fields | High correlation |
vader_upper_binned is highly overall correlated with vader_sentiment and 1 other fields | High correlation |
reviews has unique values | Unique |
reviews_lemm_spacy has unique values | Unique |
vader_nnp is an unsupported type, check if it needs cleaning or further analysis | Unsupported |
Reproduction
| Analysis started | 2024-02-05 01:59:47.592149 |
|---|---|
| Analysis finished | 2024-02-05 01:59:53.821752 |
| Duration | 6.23 seconds |
| Software version | ydata-profiling vv4.5.1 |
| Download configuration | config.json |
title
Text
| Distinct | 1278 |
|---|---|
| Distinct (%) | 98.3% |
| Missing | 0 |
| Missing (%) | 0.0% |
| Memory size | 10.3 KiB |
Length
| Max length | 81 |
|---|---|
| Median length | 54 |
| Mean length | 30.569231 |
| Min length | 13 |
Characters and Unicode
| Total characters | 39740 |
|---|---|
| Distinct characters | 81 |
| Distinct categories | 11 ? |
| Distinct scripts | 2 ? |
| Distinct blocks | 4 ? |
Unique
| Unique | 1265 ? |
|---|---|
| Unique (%) | 97.3% |
Sample
| 1st row | “Worst service ever” |
|---|---|
| 2nd row | "unprofessional attitude of the pilots" |
| 3rd row | “Next time it will be Jet2” |
| 4th row | “become the Ryanair of long-haul travel” |
| 5th row | “They never help us” |
| Value | Count | Frequency (%) |
| the | 184 | 2.9% |
| a | 171 | 2.7% |
| was | 169 | 2.6% |
| to | 140 | 2.2% |
| service | 129 | 2.0% |
| flight | 115 | 1.8% |
| and | 111 | 1.7% |
| very | 101 | 1.6% |
| ba | 93 | 1.4% |
| not | 81 | 1.3% |
| Other values (1403) | 5130 |
Most occurring characters
| Value | Count | Frequency (%) |
| 5154 | ||
| e | 4061 | 10.2% |
| " | 2542 | 6.4% |
| a | 2452 | 6.2% |
| t | 2330 | 5.9% |
| o | 2210 | 5.6% |
| i | 2200 | 5.5% |
| r | 2162 | 5.4% |
| s | 1985 | 5.0% |
| n | 1953 | 4.9% |
| Other values (71) | 12691 |
Most occurring categories
| Value | Count | Frequency (%) |
| Lowercase Letter | 30900 | |
| Space Separator | 5155 | 13.0% |
| Other Punctuation | 2654 | 6.7% |
| Uppercase Letter | 806 | 2.0% |
| Decimal Number | 101 | 0.3% |
| Final Punctuation | 46 | 0.1% |
| Dash Punctuation | 40 | 0.1% |
| Initial Punctuation | 19 | < 0.1% |
| Control | 16 | < 0.1% |
| Currency Symbol | 2 | < 0.1% |
Most frequent character per category
Lowercase Letter
| Value | Count | Frequency (%) |
| e | 4061 | |
| a | 2452 | 7.9% |
| t | 2330 | 7.5% |
| o | 2210 | 7.2% |
| i | 2200 | 7.1% |
| r | 2162 | 7.0% |
| s | 1985 | 6.4% |
| n | 1953 | 6.3% |
| l | 1610 | 5.2% |
| d | 1186 | 3.8% |
| Other values (16) | 8751 |
Uppercase Letter
| Value | Count | Frequency (%) |
| A | 176 | |
| B | 145 | |
| I | 93 | |
| C | 56 | 6.9% |
| T | 52 | 6.5% |
| S | 40 | 5.0% |
| O | 27 | 3.3% |
| F | 26 | 3.2% |
| W | 26 | 3.2% |
| E | 26 | 3.2% |
| Other values (15) | 139 |
Decimal Number
| Value | Count | Frequency (%) |
| 2 | 20 | |
| 5 | 17 | |
| 0 | 14 | |
| 7 | 12 | |
| 3 | 11 | |
| 1 | 10 | |
| 4 | 10 | |
| 6 | 4 | 4.0% |
| 8 | 2 | 2.0% |
| 9 | 1 | 1.0% |
Other Punctuation
| Value | Count | Frequency (%) |
| " | 2542 | |
| , | 49 | 1.8% |
| ' | 38 | 1.4% |
| ! | 9 | 0.3% |
| / | 7 | 0.3% |
| . | 5 | 0.2% |
| % | 2 | 0.1% |
| \ | 1 | < 0.1% |
| ; | 1 | < 0.1% |
Space Separator
| Value | Count | Frequency (%) |
| 5154 | ||
| 1 | < 0.1% |
Final Punctuation
| Value | Count | Frequency (%) |
| ’ | 28 | |
| ” | 18 |
Control
| Value | Count | Frequency (%) |
| 8 | ||
| 8 |
Currency Symbol
| Value | Count | Frequency (%) |
| £ | 1 | |
| € | 1 |
Dash Punctuation
| Value | Count | Frequency (%) |
| - | 40 |
Initial Punctuation
| Value | Count | Frequency (%) |
| “ | 19 |
Other Number
| Value | Count | Frequency (%) |
| ½ | 1 |
Most occurring scripts
| Value | Count | Frequency (%) |
| Latin | 31706 | |
| Common | 8034 | 20.2% |
Most frequent character per script
Latin
| Value | Count | Frequency (%) |
| e | 4061 | |
| a | 2452 | 7.7% |
| t | 2330 | 7.3% |
| o | 2210 | 7.0% |
| i | 2200 | 6.9% |
| r | 2162 | 6.8% |
| s | 1985 | 6.3% |
| n | 1953 | 6.2% |
| l | 1610 | 5.1% |
| d | 1186 | 3.7% |
| Other values (41) | 9557 |
Common
| Value | Count | Frequency (%) |
| 5154 | ||
| " | 2542 | |
| , | 49 | 0.6% |
| - | 40 | 0.5% |
| ' | 38 | 0.5% |
| ’ | 28 | 0.3% |
| 2 | 20 | 0.2% |
| “ | 19 | 0.2% |
| ” | 18 | 0.2% |
| 5 | 17 | 0.2% |
| Other values (20) | 109 | 1.4% |
Most occurring blocks
| Value | Count | Frequency (%) |
| ASCII | 39671 | |
| Punctuation | 65 | 0.2% |
| None | 3 | < 0.1% |
| Currency Symbols | 1 | < 0.1% |
Most frequent character per block
ASCII
| Value | Count | Frequency (%) |
| 5154 | ||
| e | 4061 | 10.2% |
| " | 2542 | 6.4% |
| a | 2452 | 6.2% |
| t | 2330 | 5.9% |
| o | 2210 | 5.6% |
| i | 2200 | 5.5% |
| r | 2162 | 5.4% |
| s | 1985 | 5.0% |
| n | 1953 | 4.9% |
| Other values (64) | 12622 |
Punctuation
| Value | Count | Frequency (%) |
| ’ | 28 | |
| “ | 19 | |
| ” | 18 |
None
| Value | Count | Frequency (%) |
| £ | 1 | |
| ½ | 1 | |
| 1 |
Currency Symbols
| Value | Count | Frequency (%) |
| € | 1 |
reviews
Text
UNIQUE 
| Distinct | 1300 |
|---|---|
| Distinct (%) | 100.0% |
| Missing | 0 |
| Missing (%) | 0.0% |
| Memory size | 10.3 KiB |
Length
| Max length | 3491 |
|---|---|
| Median length | 1102.5 |
| Mean length | 827.43 |
| Min length | 131 |
Characters and Unicode
| Total characters | 1075659 |
|---|---|
| Distinct characters | 106 |
| Distinct categories | 16 ? |
| Distinct scripts | 2 ? |
| Distinct blocks | 4 ? |
Unique
| Unique | 1300 ? |
|---|---|
| Unique (%) | 100.0% |
Sample
| 1st row | Worst service ever. Lost baggage because of delayed flight and missed connection and no one is helping to get it back. British Airways website is broken so it doesn’t let me fill missing report and doesn’t give me missing file report number and so no way to contact British Airways because they have dumbest ever AI chatbot. |
|---|---|
| 2nd row | BA 246 21JAN 2023 Did not appreciate the unprofessional attitude of the pilots. Flight scheduled departure 16:20. Advised boarding time 15:20. Whole flight full of passengers waiting at the gate to board at 15:20. 15:40 the cabin crew board. 15:55 the pilots board - each with a Sao Paulo Airport Duty Free branded shopping bag. 16:20 the flight is still boarding. Finally pushes back just before 17:00, 40 minutes late. Captain came on the intercom to announce the delay was due to 'traffic between the crew hotel and the airport'. Sorry Captain the whole plane saw you and your pilot colleagues board fifteen minutes after the cabin crew clutching your duty free that you and your pilot colleagues still made time to stop for. |
| 3rd row | Not a great experience. I could not check in online as two separate parts of the BA computer system do not talk to each other. At LHR a delightful check in clerk sorted it quickly, manually! We boarded on time, but luggage loading had to be halted as the Captain spotted a technical issue and an engineer was called. By the time it was sorted we had missed our slot so took off an hour behind schedule. The flight was uneventful, but the plane had clearly seen better days, legroom was appalling and the handout of a small bottle of water and a soggy cookie made one wish for the days when flying BA meant something special. Next time it will be Jet2. |
| 4th row | I was excited to fly BA as I'd not travelled with them long haul for over 25yrs. I've travelled to Australia on many occasions, so I've pretty much travelled with them all. Terrible was my experience. BA have become the Ryanair of long-haul travel, riding on their previous good name and reputation. We were delayed for 5hrs at the terminal, where we were offered one glass of water and then at the last minute our meal - with no additional drinks offered. The charging points were outdated and 3 out of 5 didn't work (family of five travelling). The in flight entertainment was also outdated and the movies available were poor compared to other airlines. The food was atrocious - we flew BA LHR-HongKong and return and Cathay HK-Australia return and the comparison was vast. We were offered pre meal drinks and snacks, drinks with our meal, a menu for our flights so we knew our choices, the quality of the food was vastly better with Cathay. Our luggage was lost for nearly two hours in Hong Kong and when we arrived into London, one of our bags was so badly damaged it was unusable. The only redeeming part was the crew on our return flight were amazing. Severine was an angel and helped make the journey more pleasant for my kids. |
| 5th row | I just want to warn everyone of the worst customer service experience ever! It really looks like British Airways customer service over the phone are trained to not help you in anyway and to create more problems rather than solving them. Last week we called British Airways to make a reservation for the family. At the time we explained to the customer service representative that we wanted to make a booking and then pay with a transfer of miles from American Express. The representative told us that he could not make the reservation until the miles were in the account, and asked us to contact American Express and make the transfer so that the booking could be made. The conversation was recorded by British Airways and could be checked. We immediately called AMEX (within 30 minutes) and solicited the transfer of 500K miles. AMEX clearly stated to us whether we were sure as the transfer was not reversible. We said that it was fine since we had checked previously with British Airways. We then called British Airways immediately to make our reservation to Miami. They confirmed that the miles arrived to our account, but to our surprise they told us that there was no space (not even one seat to Miami) and that we could not use the miles. We explained the situation and how we were led to believe that we could have a flight with miles if we transferred the miles, but all this went on deaf ears. We called the German office, which was absolutely unhelpful, so we also called UK customer service which was just as unhelpful. No manager was able to open a flight for us with miles and they just kept repeating that this was not possible (even though we if we paid for the flight and got the seats and also seats were available if we would have had gold status). In the end British Airways took absolutely no responsibility for causing the problem, did not give us a solution, kept our miles and we have to pay for a trip to Miami. With this service to their customers this is a company that should not be in business. Every time we call they made us wait for over 45 minutes then they answer and put us on hold, I have 2 days of waiting and talking with British Airways for over 2 hours each day, we were on the line for over 45 minutes each time. We were told by the lady agent to hang up the phone as I was too long on the phone and she had other customers? And we are not customers? They never help us. |
| Value | Count | Frequency (%) |
| the | 9821 | 5.0% |
| to | 6869 | 3.5% |
| and | 5923 | 3.0% |
| was | 4406 | 2.3% |
| a | 4303 | 2.2% |
| i | 3984 | 2.0% |
| in | 2673 | 1.4% |
| of | 2672 | 1.4% |
| flight | 2412 | 1.2% |
| on | 2387 | 1.2% |
| Other values (9594) | 149863 |
Most occurring characters
| Value | Count | Frequency (%) |
| 196726 | ||
| e | 102075 | 9.5% |
| t | 74768 | 7.0% |
| a | 69482 | 6.5% |
| o | 63608 | 5.9% |
| n | 56706 | 5.3% |
| i | 53010 | 4.9% |
| r | 50086 | 4.7% |
| s | 49321 | 4.6% |
| h | 40593 | 3.8% |
| Other values (96) | 319284 |
Most occurring categories
| Value | Count | Frequency (%) |
| Lowercase Letter | 819745 | |
| Space Separator | 196770 | 18.3% |
| Uppercase Letter | 28412 | 2.6% |
| Other Punctuation | 20048 | 1.9% |
| Decimal Number | 6793 | 0.6% |
| Dash Punctuation | 1424 | 0.1% |
| Final Punctuation | 786 | 0.1% |
| Close Punctuation | 628 | 0.1% |
| Open Punctuation | 623 | 0.1% |
| Currency Symbol | 238 | < 0.1% |
| Other values (6) | 192 | < 0.1% |
Most frequent character per category
Lowercase Letter
| Value | Count | Frequency (%) |
| e | 102075 | |
| t | 74768 | 9.1% |
| a | 69482 | 8.5% |
| o | 63608 | 7.8% |
| n | 56706 | 6.9% |
| i | 53010 | 6.5% |
| r | 50086 | 6.1% |
| s | 49321 | 6.0% |
| h | 40593 | 5.0% |
| l | 36075 | 4.4% |
| Other values (22) | 224021 |
Uppercase Letter
| Value | Count | Frequency (%) |
| I | 5011 | |
| A | 4063 | |
| T | 3146 | |
| B | 3091 | |
| L | 1397 | 4.9% |
| C | 1260 | 4.4% |
| W | 1172 | 4.1% |
| S | 1101 | 3.9% |
| H | 1044 | 3.7% |
| F | 993 | 3.5% |
| Other values (16) | 6134 |
Other Punctuation
| Value | Count | Frequency (%) |
| . | 11890 | |
| , | 5760 | |
| ' | 1070 | 5.3% |
| ! | 354 | 1.8% |
| " | 243 | 1.2% |
| / | 225 | 1.1% |
| : | 157 | 0.8% |
| ? | 155 | 0.8% |
| & | 88 | 0.4% |
| ; | 56 | 0.3% |
| Other values (4) | 50 | 0.2% |
Decimal Number
| Value | Count | Frequency (%) |
| 0 | 1335 | |
| 2 | 1194 | |
| 1 | 970 | |
| 3 | 770 | |
| 5 | 704 | |
| 7 | 573 | |
| 4 | 523 | 7.7% |
| 8 | 300 | 4.4% |
| 6 | 219 | 3.2% |
| 9 | 205 | 3.0% |
Dash Punctuation
| Value | Count | Frequency (%) |
| - | 1395 | |
| – | 22 | 1.5% |
| — | 7 | 0.5% |
Currency Symbol
| Value | Count | Frequency (%) |
| £ | 128 | |
| $ | 98 | |
| € | 12 | 5.0% |
Math Symbol
| Value | Count | Frequency (%) |
| + | 45 | |
| > | 8 | 14.8% |
| ~ | 1 | 1.9% |
Space Separator
| Value | Count | Frequency (%) |
| 196726 | ||
| 44 | < 0.1% |
Final Punctuation
| Value | Count | Frequency (%) |
| ’ | 723 | |
| ” | 63 | 8.0% |
Close Punctuation
| Value | Count | Frequency (%) |
| ) | 627 | |
| ] | 1 | 0.2% |
Open Punctuation
| Value | Count | Frequency (%) |
| ( | 622 | |
| [ | 1 | 0.2% |
Initial Punctuation
| Value | Count | Frequency (%) |
| “ | 64 | |
| ‘ | 23 | 26.4% |
Control
| Value | Count | Frequency (%) |
| 22 | ||
| 22 |
Line Separator
| Value | Count | Frequency (%) |
| 3 |
Other Number
| Value | Count | Frequency (%) |
| ½ | 2 |
Modifier Symbol
| Value | Count | Frequency (%) |
| ´ | 2 |
Most occurring scripts
| Value | Count | Frequency (%) |
| Latin | 848157 | |
| Common | 227502 | 21.2% |
Most frequent character per script
Latin
| Value | Count | Frequency (%) |
| e | 102075 | |
| t | 74768 | 8.8% |
| a | 69482 | 8.2% |
| o | 63608 | 7.5% |
| n | 56706 | 6.7% |
| i | 53010 | 6.3% |
| r | 50086 | 5.9% |
| s | 49321 | 5.8% |
| h | 40593 | 4.8% |
| l | 36075 | 4.3% |
| Other values (48) | 252433 |
Common
| Value | Count | Frequency (%) |
| 196726 | ||
| . | 11890 | 5.2% |
| , | 5760 | 2.5% |
| - | 1395 | 0.6% |
| 0 | 1335 | 0.6% |
| 2 | 1194 | 0.5% |
| ' | 1070 | 0.5% |
| 1 | 970 | 0.4% |
| 3 | 770 | 0.3% |
| ’ | 723 | 0.3% |
| Other values (38) | 5669 | 2.5% |
Most occurring blocks
| Value | Count | Frequency (%) |
| ASCII | 1074538 | |
| Punctuation | 915 | 0.1% |
| None | 194 | < 0.1% |
| Currency Symbols | 12 | < 0.1% |
Most frequent character per block
ASCII
| Value | Count | Frequency (%) |
| 196726 | ||
| e | 102075 | 9.5% |
| t | 74768 | 7.0% |
| a | 69482 | 6.5% |
| o | 63608 | 5.9% |
| n | 56706 | 5.3% |
| i | 53010 | 4.9% |
| r | 50086 | 4.7% |
| s | 49321 | 4.6% |
| h | 40593 | 3.8% |
| Other values (77) | 318163 |
Punctuation
| Value | Count | Frequency (%) |
| ’ | 723 | |
| “ | 64 | 7.0% |
| ” | 63 | 6.9% |
| ‘ | 23 | 2.5% |
| – | 22 | 2.4% |
| … | 10 | 1.1% |
| — | 7 | 0.8% |
| 3 | 0.3% |
None
| Value | Count | Frequency (%) |
| £ | 128 | |
| 44 | 22.7% | |
| ä | 6 | 3.1% |
| ü | 4 | 2.1% |
| é | 3 | 1.5% |
| í | 3 | 1.5% |
| ½ | 2 | 1.0% |
| ´ | 2 | 1.0% |
| ö | 1 | 0.5% |
| ã | 1 | 0.5% |
Currency Symbols
| Value | Count | Frequency (%) |
| € | 12 |
published_dates
Date
| Distinct | 901 |
|---|---|
| Distinct (%) | 69.3% |
| Missing | 0 |
| Missing (%) | 0.0% |
| Memory size | 10.3 KiB |
| Minimum | 2018-03-28 00:00:00 |
|---|---|
| Maximum | 2024-01-23 00:00:00 |
user_name
Text
| Distinct | 1112 |
|---|---|
| Distinct (%) | 85.5% |
| Missing | 0 |
| Missing (%) | 0.0% |
| Memory size | 10.3 KiB |
Length
| Max length | 33 |
|---|---|
| Median length | 28 |
| Mean length | 13.369231 |
| Min length | 4 |
Characters and Unicode
| Total characters | 17380 |
|---|---|
| Distinct characters | 68 |
| Distinct categories | 6 ? |
| Distinct scripts | 2 ? |
| Distinct blocks | 2 ? |
Unique
| Unique | 1027 ? |
|---|---|
| Unique (%) | 79.0% |
Sample
| 1st row | Chirag Thummar |
|---|---|
| 2nd row | D Carreno |
| 3rd row | Simon Channon |
| 4th row | Melissa Harris |
| 5th row | Ivana Squassabia |
| Value | Count | Frequency (%) |
| s | 65 | 2.3% |
| m | 50 | 1.7% |
| a | 44 | 1.5% |
| c | 44 | 1.5% |
| e | 43 | 1.5% |
| 1 | 43 | 1.5% |
| r | 40 | 1.4% |
| j | 35 | 1.2% |
| 31 | 34 | 1.2% |
| ellis | 29 | 1.0% |
| Other values (1352) | 2446 |
Most occurring characters
| Value | Count | Frequency (%) |
| 2885 | ||
| e | 1710 | 9.8% |
| a | 1319 | 7.6% |
| r | 1110 | 6.4% |
| i | 999 | 5.7% |
| n | 901 | 5.2% |
| s | 775 | 4.5% |
| o | 706 | 4.1% |
| l | 656 | 3.8% |
| t | 420 | 2.4% |
| Other values (58) | 5899 |
Most occurring categories
| Value | Count | Frequency (%) |
| Lowercase Letter | 11439 | |
| Space Separator | 2885 | 16.6% |
| Uppercase Letter | 2657 | 15.3% |
| Decimal Number | 384 | 2.2% |
| Dash Punctuation | 11 | 0.1% |
| Other Punctuation | 4 | < 0.1% |
Most frequent character per category
Lowercase Letter
| Value | Count | Frequency (%) |
| e | 1710 | |
| a | 1319 | |
| r | 1110 | |
| i | 999 | |
| n | 901 | 7.9% |
| s | 775 | 6.8% |
| o | 706 | 6.2% |
| l | 656 | 5.7% |
| t | 420 | 3.7% |
| v | 382 | 3.3% |
| Other values (18) | 2461 |
Uppercase Letter
| Value | Count | Frequency (%) |
| M | 280 | 10.5% |
| S | 237 | 8.9% |
| C | 189 | 7.1% |
| D | 175 | 6.6% |
| A | 172 | 6.5% |
| R | 154 | 5.8% |
| B | 151 | 5.7% |
| J | 137 | 5.2% |
| G | 135 | 5.1% |
| H | 134 | 5.0% |
| Other values (16) | 893 |
Decimal Number
| Value | Count | Frequency (%) |
| 1 | 119 | |
| 3 | 78 | |
| 2 | 58 | |
| 4 | 40 | 10.4% |
| 6 | 24 | 6.2% |
| 0 | 18 | 4.7% |
| 8 | 16 | 4.2% |
| 5 | 13 | 3.4% |
| 7 | 10 | 2.6% |
| 9 | 8 | 2.1% |
Other Punctuation
| Value | Count | Frequency (%) |
| ' | 2 | |
| . | 2 |
Space Separator
| Value | Count | Frequency (%) |
| 2885 |
Dash Punctuation
| Value | Count | Frequency (%) |
| - | 11 |
Most occurring scripts
| Value | Count | Frequency (%) |
| Latin | 14096 | |
| Common | 3284 | 18.9% |
Most frequent character per script
Latin
| Value | Count | Frequency (%) |
| e | 1710 | 12.1% |
| a | 1319 | 9.4% |
| r | 1110 | 7.9% |
| i | 999 | 7.1% |
| n | 901 | 6.4% |
| s | 775 | 5.5% |
| o | 706 | 5.0% |
| l | 656 | 4.7% |
| t | 420 | 3.0% |
| v | 382 | 2.7% |
| Other values (44) | 5118 |
Common
| Value | Count | Frequency (%) |
| 2885 | ||
| 1 | 119 | 3.6% |
| 3 | 78 | 2.4% |
| 2 | 58 | 1.8% |
| 4 | 40 | 1.2% |
| 6 | 24 | 0.7% |
| 0 | 18 | 0.5% |
| 8 | 16 | 0.5% |
| 5 | 13 | 0.4% |
| - | 11 | 0.3% |
| Other values (4) | 22 | 0.7% |
Most occurring blocks
| Value | Count | Frequency (%) |
| ASCII | 17374 | |
| None | 6 | < 0.1% |
Most frequent character per block
ASCII
| Value | Count | Frequency (%) |
| 2885 | ||
| e | 1710 | 9.8% |
| a | 1319 | 7.6% |
| r | 1110 | 6.4% |
| i | 999 | 5.7% |
| n | 901 | 5.2% |
| s | 775 | 4.5% |
| o | 706 | 4.1% |
| l | 656 | 3.8% |
| t | 420 | 2.4% |
| Other values (56) | 5893 |
None
| Value | Count | Frequency (%) |
| é | 4 | |
| ö | 2 |
user_location
Text
| Distinct | 57 |
|---|---|
| Distinct (%) | 4.4% |
| Missing | 0 |
| Missing (%) | 0.0% |
| Memory size | 10.3 KiB |
Length
| Max length | 21 |
|---|---|
| Median length | 14 |
| Mean length | 12.222308 |
| Min length | 5 |
Characters and Unicode
| Total characters | 15889 |
|---|---|
| Distinct characters | 46 |
| Distinct categories | 3 ? |
| Distinct scripts | 2 ? |
| Distinct blocks | 1 ? |
Unique
| Unique | 18 ? |
|---|---|
| Unique (%) | 1.4% |
Sample
| 1st row | Germany |
|---|---|
| 2nd row | United Kingdom |
| 3rd row | United Kingdom |
| 4th row | United Kingdom |
| 5th row | Germany |
| Value | Count | Frequency (%) |
| united | 952 | |
| kingdom | 739 | |
| states | 202 | 8.8% |
| australia | 44 | 1.9% |
| canada | 42 | 1.8% |
| germany | 30 | 1.3% |
| south | 22 | 1.0% |
| africa | 20 | 0.9% |
| ireland | 16 | 0.7% |
| switzerland | 15 | 0.7% |
| Other values (58) | 225 | 9.8% |
Most occurring characters
| Value | Count | Frequency (%) |
| n | 1928 | |
| i | 1870 | |
| d | 1823 | |
| t | 1490 | |
| e | 1364 | |
| 1007 | 6.3% | |
| U | 952 | 6.0% |
| o | 807 | 5.1% |
| m | 795 | 5.0% |
| g | 781 | 4.9% |
| Other values (36) | 3072 |
Most occurring categories
| Value | Count | Frequency (%) |
| Lowercase Letter | 12576 | |
| Uppercase Letter | 2306 | 14.5% |
| Space Separator | 1007 | 6.3% |
Most frequent character per category
Lowercase Letter
| Value | Count | Frequency (%) |
| n | 1928 | |
| i | 1870 | |
| d | 1823 | |
| t | 1490 | |
| e | 1364 | |
| o | 807 | |
| m | 795 | |
| g | 781 | |
| a | 701 | 5.6% |
| s | 290 | 2.3% |
| Other values (14) | 727 | 5.8% |
Uppercase Letter
| Value | Count | Frequency (%) |
| U | 952 | |
| K | 754 | |
| S | 275 | 11.9% |
| A | 82 | 3.6% |
| C | 51 | 2.2% |
| I | 41 | 1.8% |
| G | 40 | 1.7% |
| N | 23 | 1.0% |
| F | 13 | 0.6% |
| B | 12 | 0.5% |
| Other values (11) | 63 | 2.7% |
Space Separator
| Value | Count | Frequency (%) |
| 1007 |
Most occurring scripts
| Value | Count | Frequency (%) |
| Latin | 14882 | |
| Common | 1007 | 6.3% |
Most frequent character per script
Latin
| Value | Count | Frequency (%) |
| n | 1928 | |
| i | 1870 | |
| d | 1823 | |
| t | 1490 | |
| e | 1364 | |
| U | 952 | |
| o | 807 | 5.4% |
| m | 795 | 5.3% |
| g | 781 | 5.2% |
| K | 754 | 5.1% |
| Other values (35) | 2318 |
Common
| Value | Count | Frequency (%) |
| 1007 |
Most occurring blocks
| Value | Count | Frequency (%) |
| ASCII | 15889 |
Most frequent character per block
ASCII
| Value | Count | Frequency (%) |
| n | 1928 | |
| i | 1870 | |
| d | 1823 | |
| t | 1490 | |
| e | 1364 | |
| 1007 | 6.3% | |
| U | 952 | 6.0% |
| o | 807 | 5.1% |
| m | 795 | 5.0% |
| g | 781 | 4.9% |
| Other values (36) | 3072 |
user_ratings
Real number (ℝ)
HIGH CORRELATION 
| Distinct | 10 |
|---|---|
| Distinct (%) | 0.8% |
| Missing | 0 |
| Missing (%) | 0.0% |
| Infinite | 0 |
| Infinite (%) | 0.0% |
| Mean | 4.1746154 |
| Minimum | 1 |
|---|---|
| Maximum | 10 |
| Zeros | 0 |
| Zeros (%) | 0.0% |
| Negative | 0 |
| Negative (%) | 0.0% |
| Memory size | 10.3 KiB |
Quantile statistics
| Minimum | 1 |
|---|---|
| 5-th percentile | 1 |
| Q1 | 1 |
| median | 3 |
| Q3 | 7 |
| 95-th percentile | 10 |
| Maximum | 10 |
| Range | 9 |
| Interquartile range (IQR) | 6 |
Descriptive statistics
| Standard deviation | 3.2533943 |
|---|---|
| Coefficient of variation (CV) | 0.77932792 |
| Kurtosis | -1.2046091 |
| Mean | 4.1746154 |
| Median Absolute Deviation (MAD) | 2 |
| Skewness | 0.57513754 |
| Sum | 5427 |
| Variance | 10.584575 |
| Monotonicity | Not monotonic |
| Value | Count | Frequency (%) |
| 1 | 436 | |
| 2 | 154 | 11.8% |
| 3 | 125 | 9.6% |
| 10 | 118 | 9.1% |
| 8 | 100 | 7.7% |
| 9 | 93 | 7.2% |
| 4 | 82 | 6.3% |
| 7 | 75 | 5.8% |
| 5 | 64 | 4.9% |
| 6 | 53 | 4.1% |
| Value | Count | Frequency (%) |
| 1 | 436 | |
| 2 | 154 | 11.8% |
| 3 | 125 | 9.6% |
| 4 | 82 | 6.3% |
| 5 | 64 | 4.9% |
| 6 | 53 | 4.1% |
| 7 | 75 | 5.8% |
| 8 | 100 | 7.7% |
| 9 | 93 | 7.2% |
| 10 | 118 | 9.1% |
| Value | Count | Frequency (%) |
| 10 | 118 | 9.1% |
| 9 | 93 | 7.2% |
| 8 | 100 | 7.7% |
| 7 | 75 | 5.8% |
| 6 | 53 | 4.1% |
| 5 | 64 | 4.9% |
| 4 | 82 | 6.3% |
| 3 | 125 | 9.6% |
| 2 | 154 | 11.8% |
| 1 | 436 |
trip_details
Text
| Distinct | 1297 |
|---|---|
| Distinct (%) | 99.8% |
| Missing | 0 |
| Missing (%) | 0.0% |
| Memory size | 10.3 KiB |
Length
| Max length | 158 |
|---|---|
| Median length | 133 |
| Mean length | 112.96385 |
| Min length | 65 |
Characters and Unicode
| Total characters | 146853 |
|---|---|
| Distinct characters | 71 |
| Distinct categories | 9 ? |
| Distinct scripts | 2 ? |
| Distinct blocks | 2 ? |
Unique
| Unique | 1294 ? |
|---|---|
| Unique (%) | 99.5% |
Sample
| 1st row | Type Of TravellerSolo Leisure Seat TypeEconomy Class RouteBoston to Düsseldorf via London Date FlownJanuary 2024 |
|---|---|
| 2nd row | AircraftA350 Type Of TravellerBusiness Seat TypeEconomy Class RouteSao Paulo to London Heathrow Date FlownJanuary 2024 |
| 3rd row | AircraftA320 Type Of TravellerCouple Leisure Seat TypeEconomy Class RouteLondon Heathrow to Lisbon Date FlownJanuary 2024 |
| 4th row | Type Of TravellerFamily Leisure Seat TypeEconomy Class RouteLondon to Hong Kong Date FlownJanuary 2024 |
| 5th row | Type Of TravellerFamily Leisure Seat TypeBusiness Class RouteDusseldorf (DUS) to Miami (MIA) Date FlownJanuary 2024 |
| Value | Count | Frequency (%) |
| date | 1300 | 6.9% |
| seat | 1300 | 6.9% |
| of | 1298 | 6.9% |
| type | 1298 | 6.9% |
| to | 1296 | 6.8% |
| class | 1187 | 6.3% |
| leisure | 1043 | 5.5% |
| typeeconomy | 724 | 3.8% |
| london | 619 | 3.3% |
| routelondon | 485 | 2.6% |
| Other values (522) | 8377 |
Most occurring characters
| Value | Count | Frequency (%) |
| e | 15310 | 10.4% |
| 13075 | 8.9% | |
| o | 10811 | 7.4% |
| a | 8583 | 5.8% |
| r | 7292 | 5.0% |
| t | 7155 | 4.9% |
| l | 6850 | 4.7% |
| n | 6598 | 4.5% |
| s | 6198 | 4.2% |
| 4635 | 3.2% | |
| Other values (61) | 60346 |
Most occurring categories
| Value | Count | Frequency (%) |
| Lowercase Letter | 99157 | |
| Uppercase Letter | 21693 | 14.8% |
| Space Separator | 13075 | 8.9% |
| Decimal Number | 8039 | 5.5% |
| Control | 4635 | 3.2% |
| Dash Punctuation | 192 | 0.1% |
| Other Punctuation | 54 | < 0.1% |
| Open Punctuation | 4 | < 0.1% |
| Close Punctuation | 4 | < 0.1% |
Most frequent character per category
Lowercase Letter
| Value | Count | Frequency (%) |
| e | 15310 | |
| o | 10811 | |
| a | 8583 | |
| r | 7292 | 7.4% |
| t | 7155 | 7.2% |
| l | 6850 | 6.9% |
| n | 6598 | 6.7% |
| s | 6198 | 6.3% |
| u | 4591 | 4.6% |
| i | 4347 | 4.4% |
| Other values (18) | 21422 |
Uppercase Letter
| Value | Count | Frequency (%) |
| T | 4004 | |
| L | 2268 | |
| S | 1991 | |
| C | 1774 | |
| F | 1700 | |
| D | 1553 | 7.2% |
| A | 1517 | 7.0% |
| O | 1438 | 6.6% |
| R | 1337 | 6.2% |
| B | 1193 | 5.5% |
| Other values (16) | 2918 |
Decimal Number
| Value | Count | Frequency (%) |
| 2 | 2537 | |
| 0 | 2004 | |
| 7 | 901 | 11.2% |
| 1 | 826 | 10.3% |
| 3 | 717 | 8.9% |
| 8 | 464 | 5.8% |
| 9 | 420 | 5.2% |
| 4 | 141 | 1.8% |
| 5 | 24 | 0.3% |
| 6 | 5 | 0.1% |
Other Punctuation
| Value | Count | Frequency (%) |
| / | 46 | |
| , | 8 | 14.8% |
Space Separator
| Value | Count | Frequency (%) |
| 13075 |
Control
| Value | Count | Frequency (%) |
| 4635 |
Dash Punctuation
| Value | Count | Frequency (%) |
| - | 192 |
Open Punctuation
| Value | Count | Frequency (%) |
| ( | 4 |
Close Punctuation
| Value | Count | Frequency (%) |
| ) | 4 |
Most occurring scripts
| Value | Count | Frequency (%) |
| Latin | 120850 | |
| Common | 26003 | 17.7% |
Most frequent character per script
Latin
| Value | Count | Frequency (%) |
| e | 15310 | 12.7% |
| o | 10811 | 8.9% |
| a | 8583 | 7.1% |
| r | 7292 | 6.0% |
| t | 7155 | 5.9% |
| l | 6850 | 5.7% |
| n | 6598 | 5.5% |
| s | 6198 | 5.1% |
| u | 4591 | 3.8% |
| i | 4347 | 3.6% |
| Other values (44) | 43115 |
Common
| Value | Count | Frequency (%) |
| 13075 | ||
| 4635 | 17.8% | |
| 2 | 2537 | 9.8% |
| 0 | 2004 | 7.7% |
| 7 | 901 | 3.5% |
| 1 | 826 | 3.2% |
| 3 | 717 | 2.8% |
| 8 | 464 | 1.8% |
| 9 | 420 | 1.6% |
| - | 192 | 0.7% |
| Other values (7) | 232 | 0.9% |
Most occurring blocks
| Value | Count | Frequency (%) |
| ASCII | 146846 | |
| None | 7 | < 0.1% |
Most frequent character per block
ASCII
| Value | Count | Frequency (%) |
| e | 15310 | 10.4% |
| 13075 | 8.9% | |
| o | 10811 | 7.4% |
| a | 8583 | 5.8% |
| r | 7292 | 5.0% |
| t | 7155 | 4.9% |
| l | 6850 | 4.7% |
| n | 6598 | 4.5% |
| s | 6198 | 4.2% |
| 4635 | 3.2% | |
| Other values (57) | 60339 |
None
| Value | Count | Frequency (%) |
| ü | 3 | |
| ã | 2 | |
| İ | 1 | 14.3% |
| é | 1 | 14.3% |
would_recommed_to_others
Boolean
HIGH CORRELATION 
| Distinct | 2 |
|---|---|
| Distinct (%) | 0.2% |
| Missing | 0 |
| Missing (%) | 0.0% |
| Memory size | 1.4 KiB |
| False | |
|---|---|
| True |
| Value | Count | Frequency (%) |
| False | 867 | |
| True | 433 |
UNIQUE 
| Distinct | 1300 |
|---|---|
| Distinct (%) | 100.0% |
| Missing | 0 |
| Missing (%) | 0.0% |
| Memory size | 10.3 KiB |
Length
| Max length | 2126 |
|---|---|
| Median length | 675 |
| Mean length | 447.71615 |
| Min length | 58 |
Characters and Unicode
| Total characters | 582031 |
|---|---|
| Distinct characters | 44 |
| Distinct categories | 4 ? |
| Distinct scripts | 2 ? |
| Distinct blocks | 2 ? |
Unique
| Unique | 1300 ? |
|---|---|
| Unique (%) | 100.0% |
Sample
| 1st row | bad service lose baggage delay flight miss connection help british airways website break let fill missing report missing file report number way contact british airway dumb ai chatbot |
|---|---|
| 2nd row | ba 246 21jan 2023 appreciate unprofessional attitude pilot flight schedule departure 1620 advise boarding time 1520 flight passenger wait gate board 1520 1540 cabin crew board 1555 pilot board sao paulo airport duty free brand shopping bag 1620 flight boarding finally push 1700 40 minute late captain come intercom announce delay traffic crew hotel airport sorry captain plane pilot colleague board minute cabin crew clutch duty free pilot colleague time stop |
| 3rd row | great experience check online separate ba computer system talk lhr delightful check clerk sort quickly manually board time luggage loading halt captain spot technical issue engineer time sort miss slot hour schedule flight uneventful plane clearly day legroom appalling handout small bottle water soggy cookie wish day fly ba mean special time jet2 |
| 4th row | excited fly ba d travel long haul 25yr ve travel australia occasion ve pretty travel terrible experience ba ryanair longhaul travel riding previous good reputation delay 5hrs terminal offer glass water minute meal additional drink offer charge point outdate 3 5 work family travel flight entertainment outdate movie available poor compare airline food atrocious fly ba lhrhongkong return cathay hkaustralia return comparison vast offer pre meal drink snack drink meal menu flight know choice quality food vastly cathay luggage lose nearly hour hong kong arrive london bag badly damage unusable redeem crew return flight amazing severine angel help journey pleasant kid |
| 5th row | want warn bad customer service experience look like british airways customer service phone train help create problem solve week british airway reservation family time explain customer service representative want booking pay transfer mile american express representative tell reservation mile account ask contact american express transfer booking conversation record british airways check immediately amex 30 minute solicit transfer 500k mile amex clearly state sure transfer reversible fine check previously british airways british airway immediately reservation miami confirm mile arrive account surprise tell space seat miami use mile explain situation lead believe flight mile transfer mile deaf ear german office absolutely unhelpful uk customer service unhelpful manager able open flight mile repeat possible pay flight seat seat available gold status end british airways absolutely responsibility cause problem solution mile pay trip miami service customer company business time wait 45 minute answer hold 2 day wait talk british airway 2 hour day line 45 minute time tell lady agent hang phone long phone customer customer help |
| Value | Count | Frequency (%) |
| flight | 2777 | 3.2% |
| ba | 1505 | 1.7% |
| seat | 1313 | 1.5% |
| service | 1006 | 1.1% |
| time | 792 | 0.9% |
| london | 791 | 0.9% |
| hour | 710 | 0.8% |
| good | 686 | 0.8% |
| fly | 648 | 0.7% |
| crew | 645 | 0.7% |
| Other values (7023) | 76710 |
Most occurring characters
| Value | Count | Frequency (%) |
| 86283 | ||
| e | 60025 | 10.3% |
| a | 42511 | 7.3% |
| r | 35885 | 6.2% |
| i | 35431 | 6.1% |
| t | 34428 | 5.9% |
| o | 31920 | 5.5% |
| n | 30481 | 5.2% |
| l | 30225 | 5.2% |
| s | 26421 | 4.5% |
| Other values (34) | 168421 |
Most occurring categories
| Value | Count | Frequency (%) |
| Lowercase Letter | 488953 | |
| Space Separator | 86283 | 14.8% |
| Decimal Number | 6793 | 1.2% |
| Other Number | 2 | < 0.1% |
Most frequent character per category
Lowercase Letter
| Value | Count | Frequency (%) |
| e | 60025 | |
| a | 42511 | 8.7% |
| r | 35885 | 7.3% |
| i | 35431 | 7.2% |
| t | 34428 | 7.0% |
| o | 31920 | 6.5% |
| n | 30481 | 6.2% |
| l | 30225 | 6.2% |
| s | 26421 | 5.4% |
| c | 21739 | 4.4% |
| Other values (22) | 139887 |
Decimal Number
| Value | Count | Frequency (%) |
| 0 | 1335 | |
| 2 | 1194 | |
| 1 | 970 | |
| 3 | 770 | |
| 5 | 704 | |
| 7 | 573 | |
| 4 | 523 | 7.7% |
| 8 | 300 | 4.4% |
| 6 | 219 | 3.2% |
| 9 | 205 | 3.0% |
Space Separator
| Value | Count | Frequency (%) |
| 86283 |
Other Number
| Value | Count | Frequency (%) |
| ½ | 2 |
Most occurring scripts
| Value | Count | Frequency (%) |
| Latin | 488953 | |
| Common | 93078 | 16.0% |
Most frequent character per script
Latin
| Value | Count | Frequency (%) |
| e | 60025 | |
| a | 42511 | 8.7% |
| r | 35885 | 7.3% |
| i | 35431 | 7.2% |
| t | 34428 | 7.0% |
| o | 31920 | 6.5% |
| n | 30481 | 6.2% |
| l | 30225 | 6.2% |
| s | 26421 | 5.4% |
| c | 21739 | 4.4% |
| Other values (22) | 139887 |
Common
| Value | Count | Frequency (%) |
| 86283 | ||
| 0 | 1335 | 1.4% |
| 2 | 1194 | 1.3% |
| 1 | 970 | 1.0% |
| 3 | 770 | 0.8% |
| 5 | 704 | 0.8% |
| 7 | 573 | 0.6% |
| 4 | 523 | 0.6% |
| 8 | 300 | 0.3% |
| 6 | 219 | 0.2% |
| Other values (2) | 207 | 0.2% |
Most occurring blocks
| Value | Count | Frequency (%) |
| ASCII | 582011 | |
| None | 20 | < 0.1% |
Most frequent character per block
ASCII
| Value | Count | Frequency (%) |
| 86283 | ||
| e | 60025 | 10.3% |
| a | 42511 | 7.3% |
| r | 35885 | 6.2% |
| i | 35431 | 6.1% |
| t | 34428 | 5.9% |
| o | 31920 | 5.5% |
| n | 30481 | 5.2% |
| l | 30225 | 5.2% |
| s | 26421 | 4.5% |
| Other values (27) | 168401 |
None
| Value | Count | Frequency (%) |
| ä | 6 | |
| ü | 4 | |
| é | 3 | |
| í | 3 | |
| ½ | 2 | 10.0% |
| ö | 1 | 5.0% |
| ã | 1 | 5.0% |
title_lemm_spacy
Text
| Distinct | 1181 |
|---|---|
| Distinct (%) | 90.8% |
| Missing | 0 |
| Missing (%) | 0.0% |
| Memory size | 10.3 KiB |
Length
| Max length | 56 |
|---|---|
| Median length | 38 |
| Mean length | 18.787692 |
| Min length | 0 |
Characters and Unicode
| Total characters | 24424 |
|---|---|
| Distinct characters | 38 |
| Distinct categories | 4 ? |
| Distinct scripts | 2 ? |
| Distinct blocks | 2 ? |
Unique
| Unique | 1111 ? |
|---|---|
| Unique (%) | 85.5% |
Sample
| 1st row | bad service |
|---|---|
| 2nd row | unprofessional attitude pilot |
| 3rd row | time jet2 |
| 4th row | ryanair longhaul travel |
| 5th row | help |
| Value | Count | Frequency (%) |
| service | 133 | 3.7% |
| flight | 127 | 3.5% |
| ba | 94 | 2.6% |
| crew | 74 | 2.0% |
| experience | 71 | 2.0% |
| good | 66 | 1.8% |
| seat | 65 | 1.8% |
| airline | 57 | 1.6% |
| bad | 52 | 1.4% |
| customer | 49 | 1.4% |
| Other values (1000) | 2827 |
Most occurring characters
| Value | Count | Frequency (%) |
| e | 2940 | 12.0% |
| 2319 | 9.5% | |
| a | 1797 | 7.4% |
| i | 1712 | 7.0% |
| r | 1666 | 6.8% |
| t | 1369 | 5.6% |
| o | 1367 | 5.6% |
| l | 1350 | 5.5% |
| n | 1233 | 5.0% |
| s | 1201 | 4.9% |
| Other values (28) | 7470 |
Most occurring categories
| Value | Count | Frequency (%) |
| Lowercase Letter | 22003 | |
| Space Separator | 2319 | 9.5% |
| Decimal Number | 101 | 0.4% |
| Other Number | 1 | < 0.1% |
Most frequent character per category
Lowercase Letter
| Value | Count | Frequency (%) |
| e | 2940 | |
| a | 1797 | 8.2% |
| i | 1712 | 7.8% |
| r | 1666 | 7.6% |
| t | 1369 | 6.2% |
| o | 1367 | 6.2% |
| l | 1350 | 6.1% |
| n | 1233 | 5.6% |
| s | 1201 | 5.5% |
| c | 1152 | 5.2% |
| Other values (16) | 6216 |
Decimal Number
| Value | Count | Frequency (%) |
| 2 | 20 | |
| 5 | 17 | |
| 0 | 14 | |
| 7 | 12 | |
| 3 | 11 | |
| 1 | 10 | |
| 4 | 10 | |
| 6 | 4 | 4.0% |
| 8 | 2 | 2.0% |
| 9 | 1 | 1.0% |
Space Separator
| Value | Count | Frequency (%) |
| 2319 |
Other Number
| Value | Count | Frequency (%) |
| ½ | 1 |
Most occurring scripts
| Value | Count | Frequency (%) |
| Latin | 22003 | |
| Common | 2421 | 9.9% |
Most frequent character per script
Latin
| Value | Count | Frequency (%) |
| e | 2940 | |
| a | 1797 | 8.2% |
| i | 1712 | 7.8% |
| r | 1666 | 7.6% |
| t | 1369 | 6.2% |
| o | 1367 | 6.2% |
| l | 1350 | 6.1% |
| n | 1233 | 5.6% |
| s | 1201 | 5.5% |
| c | 1152 | 5.2% |
| Other values (16) | 6216 |
Common
| Value | Count | Frequency (%) |
| 2319 | ||
| 2 | 20 | 0.8% |
| 5 | 17 | 0.7% |
| 0 | 14 | 0.6% |
| 7 | 12 | 0.5% |
| 3 | 11 | 0.5% |
| 1 | 10 | 0.4% |
| 4 | 10 | 0.4% |
| 6 | 4 | 0.2% |
| 8 | 2 | 0.1% |
| Other values (2) | 2 | 0.1% |
Most occurring blocks
| Value | Count | Frequency (%) |
| ASCII | 24423 | |
| None | 1 | < 0.1% |
Most frequent character per block
ASCII
| Value | Count | Frequency (%) |
| e | 2940 | 12.0% |
| 2319 | 9.5% | |
| a | 1797 | 7.4% |
| i | 1712 | 7.0% |
| r | 1666 | 6.8% |
| t | 1369 | 5.6% |
| o | 1367 | 5.6% |
| l | 1350 | 5.5% |
| n | 1233 | 5.0% |
| s | 1201 | 4.9% |
| Other values (27) | 7469 |
None
| Value | Count | Frequency (%) |
| ½ | 1 |
aircraft
Text
| Distinct | 110 |
|---|---|
| Distinct (%) | 8.5% |
| Missing | 0 |
| Missing (%) | 0.0% |
| Memory size | 10.3 KiB |
Length
| Max length | 25 |
|---|---|
| Median length | 24 |
| Mean length | 6.1069231 |
| Min length | 3 |
Characters and Unicode
| Total characters | 7939 |
|---|---|
| Distinct characters | 40 |
| Distinct categories | 8 ? |
| Distinct scripts | 2 ? |
| Distinct blocks | 1 ? |
Unique
| Unique | 72 ? |
|---|---|
| Unique (%) | 5.5% |
Sample
| 1st row | unk |
|---|---|
| 2nd row | A350 |
| 3rd row | A320 |
| 4th row | unk |
| 5th row | unk |
| Value | Count | Frequency (%) |
| unk | 560 | |
| boeing | 343 | |
| a320 | 185 | 10.5% |
| 777 | 103 | 5.9% |
| a380 | 75 | 4.3% |
| a321 | 49 | 2.8% |
| 777-200 | 48 | 2.7% |
| 787 | 42 | 2.4% |
| 747-400 | 41 | 2.3% |
| 747 | 38 | 2.2% |
| Other values (59) | 272 |
Most occurring characters
| Value | Count | Frequency (%) |
| n | 936 | |
| 7 | 897 | 11.3% |
| 0 | 610 | 7.7% |
| u | 562 | 7.1% |
| k | 560 | 7.1% |
| 457 | 5.8% | |
| 3 | 449 | 5.7% |
| A | 418 | 5.3% |
| e | 388 | 4.9% |
| o | 376 | 4.7% |
| Other values (30) | 2286 |
Most occurring categories
| Value | Count | Frequency (%) |
| Lowercase Letter | 3590 | |
| Decimal Number | 2839 | |
| Uppercase Letter | 819 | 10.3% |
| Space Separator | 457 | 5.8% |
| Dash Punctuation | 188 | 2.4% |
| Other Punctuation | 44 | 0.6% |
| Open Punctuation | 1 | < 0.1% |
| Close Punctuation | 1 | < 0.1% |
Most frequent character per category
Lowercase Letter
| Value | Count | Frequency (%) |
| n | 936 | |
| u | 562 | |
| k | 560 | |
| e | 388 | |
| o | 376 | |
| i | 353 | 9.8% |
| g | 346 | 9.6% |
| r | 25 | 0.7% |
| a | 15 | 0.4% |
| m | 10 | 0.3% |
| Other values (5) | 19 | 0.5% |
Decimal Number
| Value | Count | Frequency (%) |
| 7 | 897 | |
| 0 | 610 | |
| 3 | 449 | |
| 2 | 338 | 11.9% |
| 8 | 186 | 6.6% |
| 4 | 131 | 4.6% |
| 1 | 115 | 4.1% |
| 9 | 84 | 3.0% |
| 5 | 24 | 0.8% |
| 6 | 5 | 0.2% |
Uppercase Letter
| Value | Count | Frequency (%) |
| A | 418 | |
| B | 355 | |
| E | 21 | 2.6% |
| N | 10 | 1.2% |
| R | 9 | 1.1% |
| D | 2 | 0.2% |
| O | 2 | 0.2% |
| F | 1 | 0.1% |
| M | 1 | 0.1% |
Other Punctuation
| Value | Count | Frequency (%) |
| / | 39 | |
| , | 5 | 11.4% |
Space Separator
| Value | Count | Frequency (%) |
| 457 |
Dash Punctuation
| Value | Count | Frequency (%) |
| - | 188 |
Open Punctuation
| Value | Count | Frequency (%) |
| ( | 1 |
Close Punctuation
| Value | Count | Frequency (%) |
| ) | 1 |
Most occurring scripts
| Value | Count | Frequency (%) |
| Latin | 4409 | |
| Common | 3530 |
Most frequent character per script
Latin
| Value | Count | Frequency (%) |
| n | 936 | |
| u | 562 | |
| k | 560 | |
| A | 418 | |
| e | 388 | |
| o | 376 | |
| B | 355 | 8.1% |
| i | 353 | 8.0% |
| g | 346 | 7.8% |
| r | 25 | 0.6% |
| Other values (14) | 90 | 2.0% |
Common
| Value | Count | Frequency (%) |
| 7 | 897 | |
| 0 | 610 | |
| 457 | ||
| 3 | 449 | |
| 2 | 338 | 9.6% |
| - | 188 | 5.3% |
| 8 | 186 | 5.3% |
| 4 | 131 | 3.7% |
| 1 | 115 | 3.3% |
| 9 | 84 | 2.4% |
| Other values (6) | 75 | 2.1% |
Most occurring blocks
| Value | Count | Frequency (%) |
| ASCII | 7939 |
Most frequent character per block
ASCII
| Value | Count | Frequency (%) |
| n | 936 | |
| 7 | 897 | 11.3% |
| 0 | 610 | 7.7% |
| u | 562 | 7.1% |
| k | 560 | 7.1% |
| 457 | 5.8% | |
| 3 | 449 | 5.7% |
| A | 418 | 5.3% |
| e | 388 | 4.9% |
| o | 376 | 4.7% |
| Other values (30) | 2286 |
travel_type
Categorical
| Distinct | 5 |
|---|---|
| Distinct (%) | 0.4% |
| Missing | 0 |
| Missing (%) | 0.0% |
| Memory size | 10.3 KiB |
| Couple Leisure | |
|---|---|
| Solo Leisure | |
| Business | |
| Family Leisure | |
| unk | 2 |
Length
| Max length | 14 |
|---|---|
| Median length | 12 |
| Mean length | 12.175385 |
| Min length | 3 |
Characters and Unicode
| Total characters | 15828 |
|---|---|
| Distinct characters | 19 |
| Distinct categories | 3 ? |
| Distinct scripts | 2 ? |
| Distinct blocks | 1 ? |
Unique
| Unique | 0 ? |
|---|---|
| Unique (%) | 0.0% |
Sample
| 1st row | Solo Leisure |
|---|---|
| 2nd row | Business |
| 3rd row | Couple Leisure |
| 4th row | Family Leisure |
| 5th row | Family Leisure |
Common Values
| Value | Count | Frequency (%) |
| Couple Leisure | 433 | |
| Solo Leisure | 410 | |
| Business | 255 | |
| Family Leisure | 200 | |
| unk | 2 | 0.2% |
Length
Common Values (Plot)
| Value | Count | Frequency (%) |
| leisure | 1043 | |
| couple | 433 | |
| solo | 410 | 17.5% |
| business | 255 | 10.9% |
| family | 200 | 8.5% |
| unk | 2 | 0.1% |
Most occurring characters
| Value | Count | Frequency (%) |
| e | 2774 | |
| s | 1808 | |
| u | 1733 | |
| i | 1498 | |
| o | 1253 | |
| r | 1043 | 6.6% |
| l | 1043 | 6.6% |
| 1043 | 6.6% | |
| L | 1043 | 6.6% |
| C | 433 | 2.7% |
| Other values (9) | 2157 |
Most occurring categories
| Value | Count | Frequency (%) |
| Lowercase Letter | 12444 | |
| Uppercase Letter | 2341 | 14.8% |
| Space Separator | 1043 | 6.6% |
Most frequent character per category
Lowercase Letter
| Value | Count | Frequency (%) |
| e | 2774 | |
| s | 1808 | |
| u | 1733 | |
| i | 1498 | |
| o | 1253 | |
| r | 1043 | 8.4% |
| l | 1043 | 8.4% |
| p | 433 | 3.5% |
| n | 257 | 2.1% |
| a | 200 | 1.6% |
| Other values (3) | 402 | 3.2% |
Uppercase Letter
| Value | Count | Frequency (%) |
| L | 1043 | |
| C | 433 | |
| S | 410 | 17.5% |
| B | 255 | 10.9% |
| F | 200 | 8.5% |
Space Separator
| Value | Count | Frequency (%) |
| 1043 |
Most occurring scripts
| Value | Count | Frequency (%) |
| Latin | 14785 | |
| Common | 1043 | 6.6% |
Most frequent character per script
Latin
| Value | Count | Frequency (%) |
| e | 2774 | |
| s | 1808 | |
| u | 1733 | |
| i | 1498 | |
| o | 1253 | |
| r | 1043 | 7.1% |
| l | 1043 | 7.1% |
| L | 1043 | 7.1% |
| C | 433 | 2.9% |
| p | 433 | 2.9% |
| Other values (8) | 1724 |
Common
| Value | Count | Frequency (%) |
| 1043 |
Most occurring blocks
| Value | Count | Frequency (%) |
| ASCII | 15828 |
Most frequent character per block
ASCII
| Value | Count | Frequency (%) |
| e | 2774 | |
| s | 1808 | |
| u | 1733 | |
| i | 1498 | |
| o | 1253 | |
| r | 1043 | 6.6% |
| l | 1043 | 6.6% |
| 1043 | 6.6% | |
| L | 1043 | 6.6% |
| C | 433 | 2.7% |
| Other values (9) | 2157 |
seat
Categorical
| Distinct | 4 |
|---|---|
| Distinct (%) | 0.3% |
| Missing | 0 |
| Missing (%) | 0.0% |
| Memory size | 10.3 KiB |
| Economy Class | |
|---|---|
| Business Class | |
| Premium Economy | |
| First Class | 45 |
Length
| Max length | 15 |
|---|---|
| Median length | 13 |
| Mean length | 13.426154 |
| Min length | 11 |
Characters and Unicode
| Total characters | 17454 |
|---|---|
| Distinct characters | 19 |
| Distinct categories | 3 ? |
| Distinct scripts | 2 ? |
| Distinct blocks | 1 ? |
Unique
| Unique | 0 ? |
|---|---|
| Unique (%) | 0.0% |
Sample
| 1st row | Economy Class |
|---|---|
| 2nd row | Economy Class |
| 3rd row | Economy Class |
| 4th row | Economy Class |
| 5th row | Business Class |
Common Values
| Value | Count | Frequency (%) |
| Economy Class | 724 | |
| Business Class | 418 | |
| Premium Economy | 113 | 8.7% |
| First Class | 45 | 3.5% |
Length
Common Values (Plot)
| Value | Count | Frequency (%) |
| class | 1187 | |
| economy | 837 | |
| business | 418 | 16.1% |
| premium | 113 | 4.3% |
| first | 45 | 1.7% |
Most occurring characters
| Value | Count | Frequency (%) |
| s | 3673 | |
| o | 1674 | |
| 1300 | 7.4% | |
| n | 1255 | 7.2% |
| a | 1187 | 6.8% |
| C | 1187 | 6.8% |
| l | 1187 | 6.8% |
| m | 1063 | 6.1% |
| c | 837 | 4.8% |
| E | 837 | 4.8% |
| Other values (9) | 3254 |
Most occurring categories
| Value | Count | Frequency (%) |
| Lowercase Letter | 13554 | |
| Uppercase Letter | 2600 | 14.9% |
| Space Separator | 1300 | 7.4% |
Most frequent character per category
Lowercase Letter
| Value | Count | Frequency (%) |
| s | 3673 | |
| o | 1674 | |
| n | 1255 | 9.3% |
| a | 1187 | 8.8% |
| l | 1187 | 8.8% |
| m | 1063 | 7.8% |
| c | 837 | 6.2% |
| y | 837 | 6.2% |
| i | 576 | 4.2% |
| u | 531 | 3.9% |
| Other values (3) | 734 | 5.4% |
Uppercase Letter
| Value | Count | Frequency (%) |
| C | 1187 | |
| E | 837 | |
| B | 418 | 16.1% |
| P | 113 | 4.3% |
| F | 45 | 1.7% |
Space Separator
| Value | Count | Frequency (%) |
| 1300 |
Most occurring scripts
| Value | Count | Frequency (%) |
| Latin | 16154 | |
| Common | 1300 | 7.4% |
Most frequent character per script
Latin
| Value | Count | Frequency (%) |
| s | 3673 | |
| o | 1674 | |
| n | 1255 | 7.8% |
| a | 1187 | 7.3% |
| C | 1187 | 7.3% |
| l | 1187 | 7.3% |
| m | 1063 | 6.6% |
| c | 837 | 5.2% |
| E | 837 | 5.2% |
| y | 837 | 5.2% |
| Other values (8) | 2417 |
Common
| Value | Count | Frequency (%) |
| 1300 |
Most occurring blocks
| Value | Count | Frequency (%) |
| ASCII | 17454 |
Most frequent character per block
ASCII
| Value | Count | Frequency (%) |
| s | 3673 | |
| o | 1674 | |
| 1300 | 7.4% | |
| n | 1255 | 7.2% |
| a | 1187 | 6.8% |
| C | 1187 | 6.8% |
| l | 1187 | 6.8% |
| m | 1063 | 6.1% |
| c | 837 | 4.8% |
| E | 837 | 4.8% |
| Other values (9) | 3254 |
route
Text
| Distinct | 824 |
|---|---|
| Distinct (%) | 63.4% |
| Missing | 0 |
| Missing (%) | 0.0% |
| Memory size | 10.3 KiB |
Length
| Max length | 46 |
|---|---|
| Median length | 41 |
| Mean length | 22.403846 |
| Min length | 3 |
Characters and Unicode
| Total characters | 29125 |
|---|---|
| Distinct characters | 60 |
| Distinct categories | 7 ? |
| Distinct scripts | 2 ? |
| Distinct blocks | 2 ? |
Unique
| Unique | 614 ? |
|---|---|
| Unique (%) | 47.2% |
Sample
| 1st row | Boston to Düsseldorf via London |
|---|---|
| 2nd row | Sao Paulo to London Heathrow |
| 3rd row | London Heathrow to Lisbon |
| 4th row | London to Hong Kong |
| 5th row | Dusseldorf (DUS) to Miami (MIA) |
| Value | Count | Frequency (%) |
| to | 1296 | |
| london | 1104 | |
| heathrow | 305 | 6.1% |
| via | 237 | 4.7% |
| gatwick | 121 | 2.4% |
| new | 48 | 1.0% |
| york | 45 | 0.9% |
| johannesburg | 43 | 0.9% |
| singapore | 40 | 0.8% |
| los | 39 | 0.8% |
| Other values (274) | 1718 |
Most occurring characters
| Value | Count | Frequency (%) |
| o | 4684 | |
| 3779 | ||
| n | 3192 | |
| t | 2153 | 7.4% |
| a | 2034 | 7.0% |
| d | 1353 | 4.6% |
| e | 1309 | 4.5% |
| L | 1225 | 4.2% |
| i | 1076 | 3.7% |
| r | 1061 | 3.6% |
| Other values (50) | 7259 |
Most occurring categories
| Value | Count | Frequency (%) |
| Lowercase Letter | 21824 | |
| Space Separator | 3779 | 13.0% |
| Uppercase Letter | 3502 | 12.0% |
| Other Punctuation | 10 | < 0.1% |
| Dash Punctuation | 4 | < 0.1% |
| Open Punctuation | 3 | < 0.1% |
| Close Punctuation | 3 | < 0.1% |
Most frequent character per category
Lowercase Letter
| Value | Count | Frequency (%) |
| o | 4684 | |
| n | 3192 | |
| t | 2153 | |
| a | 2034 | |
| d | 1353 | 6.2% |
| e | 1309 | 6.0% |
| i | 1076 | 4.9% |
| r | 1061 | 4.9% |
| s | 622 | 2.9% |
| h | 613 | 2.8% |
| Other values (18) | 3727 |
Uppercase Letter
| Value | Count | Frequency (%) |
| L | 1225 | |
| H | 353 | 10.1% |
| M | 201 | 5.7% |
| G | 188 | 5.4% |
| S | 175 | 5.0% |
| B | 165 | 4.7% |
| A | 162 | 4.6% |
| C | 154 | 4.4% |
| D | 130 | 3.7% |
| T | 108 | 3.1% |
| Other values (16) | 641 |
Other Punctuation
| Value | Count | Frequency (%) |
| / | 7 | |
| , | 3 |
Space Separator
| Value | Count | Frequency (%) |
| 3779 |
Dash Punctuation
| Value | Count | Frequency (%) |
| - | 4 |
Open Punctuation
| Value | Count | Frequency (%) |
| ( | 3 |
Close Punctuation
| Value | Count | Frequency (%) |
| ) | 3 |
Most occurring scripts
| Value | Count | Frequency (%) |
| Latin | 25326 | |
| Common | 3799 | 13.0% |
Most frequent character per script
Latin
| Value | Count | Frequency (%) |
| o | 4684 | |
| n | 3192 | |
| t | 2153 | 8.5% |
| a | 2034 | 8.0% |
| d | 1353 | 5.3% |
| e | 1309 | 5.2% |
| L | 1225 | 4.8% |
| i | 1076 | 4.2% |
| r | 1061 | 4.2% |
| s | 622 | 2.5% |
| Other values (44) | 6617 |
Common
| Value | Count | Frequency (%) |
| 3779 | ||
| / | 7 | 0.2% |
| - | 4 | 0.1% |
| ( | 3 | 0.1% |
| ) | 3 | 0.1% |
| , | 3 | 0.1% |
Most occurring blocks
| Value | Count | Frequency (%) |
| ASCII | 29118 | |
| None | 7 | < 0.1% |
Most frequent character per block
ASCII
| Value | Count | Frequency (%) |
| o | 4684 | |
| 3779 | ||
| n | 3192 | |
| t | 2153 | 7.4% |
| a | 2034 | 7.0% |
| d | 1353 | 4.6% |
| e | 1309 | 4.5% |
| L | 1225 | 4.2% |
| i | 1076 | 3.7% |
| r | 1061 | 3.6% |
| Other values (46) | 7252 |
None
| Value | Count | Frequency (%) |
| ü | 3 | |
| ã | 2 | |
| İ | 1 | 14.3% |
| é | 1 | 14.3% |
date_flown
Date
| Distinct | 74 |
|---|---|
| Distinct (%) | 5.7% |
| Missing | 0 |
| Missing (%) | 0.0% |
| Memory size | 10.3 KiB |
| Minimum | 2017-08-01 00:00:00 |
|---|---|
| Maximum | 2024-01-01 00:00:00 |
vader_sentiment
Real number (ℝ)
HIGH CORRELATION 
| Distinct | 1123 |
|---|---|
| Distinct (%) | 86.4% |
| Missing | 0 |
| Missing (%) | 0.0% |
| Infinite | 0 |
| Infinite (%) | 0.0% |
| Mean | 0.040309462 |
| Minimum | -0.9975 |
|---|---|
| Maximum | 0.9992 |
| Zeros | 6 |
| Zeros (%) | 0.5% |
| Negative | 642 |
| Negative (%) | 49.4% |
| Memory size | 10.3 KiB |
Quantile statistics
| Minimum | -0.9975 |
|---|---|
| 5-th percentile | -0.956 |
| Q1 | -0.78945 |
| median | 0.0186 |
| Q3 | 0.902425 |
| 95-th percentile | 0.988505 |
| Maximum | 0.9992 |
| Range | 1.9967 |
| Interquartile range (IQR) | 1.691875 |
Descriptive statistics
| Standard deviation | 0.78579572 |
|---|---|
| Coefficient of variation (CV) | 19.494076 |
| Kurtosis | -1.7485178 |
| Mean | 0.040309462 |
| Median Absolute Deviation (MAD) | 0.8472 |
| Skewness | -0.012072807 |
| Sum | 52.4023 |
| Variance | 0.61747491 |
| Monotonicity | Not monotonic |
| Value | Count | Frequency (%) |
| 0 | 6 | 0.5% |
| -0.0516 | 5 | 0.4% |
| -0.7717 | 5 | 0.4% |
| 0.9953 | 4 | 0.3% |
| -0.8957 | 4 | 0.3% |
| 0.4404 | 4 | 0.3% |
| -0.4215 | 3 | 0.2% |
| 0.9827 | 3 | 0.2% |
| 0.9628 | 3 | 0.2% |
| 0.9744 | 3 | 0.2% |
| Other values (1113) | 1260 |
| Value | Count | Frequency (%) |
| -0.9975 | 1 | |
| -0.9961 | 1 | |
| -0.9944 | 1 | |
| -0.9925 | 1 | |
| -0.9905 | 1 | |
| -0.9885 | 1 | |
| -0.9883 | 1 | |
| -0.988 | 1 | |
| -0.9872 | 1 | |
| -0.9853 | 1 |
| Value | Count | Frequency (%) |
| 0.9992 | 2 | |
| 0.9978 | 2 | |
| 0.9977 | 1 | 0.1% |
| 0.9976 | 1 | 0.1% |
| 0.9966 | 1 | 0.1% |
| 0.9965 | 1 | 0.1% |
| 0.9961 | 1 | 0.1% |
| 0.9959 | 1 | 0.1% |
| 0.9958 | 1 | 0.1% |
| 0.9953 | 4 |
vader_nnp
Unsupported
REJECTED  UNSUPPORTED 
| Missing | 0 |
|---|---|
| Missing (%) | 0.0% |
| Memory size | 10.3 KiB |
vader_upper_binned
Categorical
HIGH CORRELATION 
| Distinct | 8 |
|---|---|
| Distinct (%) | 0.6% |
| Missing | 0 |
| Missing (%) | 0.0% |
| Memory size | 1.8 KiB |
| 0.75 | |
|---|---|
| -1.0 | |
| -0.75 | |
| 0.5 | |
| -0.5 | |
| Other values (3) |
Length
| Max length | 5 |
|---|---|
| Median length | 4 |
| Mean length | 4.04 |
| Min length | 3 |
Characters and Unicode
| Total characters | 5252 |
|---|---|
| Distinct characters | 7 |
| Distinct categories | 3 ? |
| Distinct scripts | 1 ? |
| Distinct blocks | 1 ? |
Unique
| Unique | 0 ? |
|---|---|
| Unique (%) | 0.0% |
Sample
| 1st row | -1.0 |
|---|---|
| 2nd row | 0.5 |
| 3rd row | 0.75 |
| 4th row | 0.25 |
| 5th row | -1.0 |
Common Values
| Value | Count | Frequency (%) |
| 0.75 | 449 | |
| -1.0 | 373 | |
| -0.75 | 130 | 10.0% |
| 0.5 | 93 | 7.2% |
| -0.5 | 87 | 6.7% |
| 0.25 | 67 | 5.2% |
| -0.25 | 58 | 4.5% |
| 0.0 | 43 | 3.3% |
Length
Common Values (Plot)
| Value | Count | Frequency (%) |
| 0.75 | 579 | |
| 1.0 | 373 | |
| 0.5 | 180 | 13.8% |
| 0.25 | 125 | 9.6% |
| 0.0 | 43 | 3.3% |
Most occurring characters
| Value | Count | Frequency (%) |
| 0 | 1343 | |
| . | 1300 | |
| 5 | 884 | |
| - | 648 | |
| 7 | 579 | |
| 1 | 373 | 7.1% |
| 2 | 125 | 2.4% |
Most occurring categories
| Value | Count | Frequency (%) |
| Decimal Number | 3304 | |
| Other Punctuation | 1300 | 24.8% |
| Dash Punctuation | 648 | 12.3% |
Most frequent character per category
Decimal Number
| Value | Count | Frequency (%) |
| 0 | 1343 | |
| 5 | 884 | |
| 7 | 579 | |
| 1 | 373 | 11.3% |
| 2 | 125 | 3.8% |
Other Punctuation
| Value | Count | Frequency (%) |
| . | 1300 |
Dash Punctuation
| Value | Count | Frequency (%) |
| - | 648 |
Most occurring scripts
| Value | Count | Frequency (%) |
| Common | 5252 |
Most frequent character per script
Common
| Value | Count | Frequency (%) |
| 0 | 1343 | |
| . | 1300 | |
| 5 | 884 | |
| - | 648 | |
| 7 | 579 | |
| 1 | 373 | 7.1% |
| 2 | 125 | 2.4% |
Most occurring blocks
| Value | Count | Frequency (%) |
| ASCII | 5252 |
Most frequent character per block
ASCII
| Value | Count | Frequency (%) |
| 0 | 1343 | |
| . | 1300 | |
| 5 | 884 | |
| - | 648 | |
| 7 | 579 | |
| 1 | 373 | 7.1% |
| 2 | 125 | 2.4% |
| user_ratings | vader_sentiment | would_recommed_to_others | travel_type | seat | vader_upper_binned | |
|---|---|---|---|---|---|---|
| user_ratings | 1.000 | 0.695 | 0.920 | 0.080 | 0.137 | 0.283 |
| vader_sentiment | 0.695 | 1.000 | 0.696 | 0.067 | 0.080 | 0.845 |
| would_recommed_to_others | 0.920 | 0.696 | 1.000 | 0.143 | 0.132 | 0.695 |
| travel_type | 0.080 | 0.067 | 0.143 | 1.000 | 0.128 | 0.050 |
| seat | 0.137 | 0.080 | 0.132 | 0.128 | 1.000 | 0.078 |
| vader_upper_binned | 0.283 | 0.845 | 0.695 | 0.050 | 0.078 | 1.000 |
| title | reviews | published_dates | user_name | user_location | user_ratings | trip_details | would_recommed_to_others | reviews_lemm_spacy | title_lemm_spacy | aircraft | travel_type | seat | route | date_flown | vader_sentiment | vader_nnp | vader_upper_binned | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 0 | “Worst service ever” | Worst service ever. Lost baggage because of delayed flight and missed connection and no one is helping to get it back. British Airways website is broken so it doesn’t let me fill missing report and doesn’t give me missing file report number and so no way to contact British Airways because they have dumbest ever AI chatbot. | 2024-01-23 | Chirag Thummar | Germany | 1 | Type Of TravellerSolo Leisure\nSeat TypeEconomy Class\nRouteBoston to Düsseldorf via London\nDate FlownJanuary 2024 | n | bad service lose baggage delay flight miss connection help british airways website break let fill missing report missing file report number way contact british airway dumb ai chatbot | bad service | unk | Solo Leisure | Economy Class | Boston to Düsseldorf via London | January 2024 | -0.966 | (0.349, 0.604, 0.047) | -1.000 |
| 1 | "unprofessional attitude of the pilots" | BA 246 21JAN 2023 Did not appreciate the unprofessional attitude of the pilots. Flight scheduled departure 16:20. Advised boarding time 15:20. Whole flight full of passengers waiting at the gate to board at 15:20. 15:40 the cabin crew board. 15:55 the pilots board - each with a Sao Paulo Airport Duty Free branded shopping bag. 16:20 the flight is still boarding. Finally pushes back just before 17:00, 40 minutes late. Captain came on the intercom to announce the delay was due to 'traffic between the crew hotel and the airport'. Sorry Captain the whole plane saw you and your pilot colleagues board fifteen minutes after the cabin crew clutching your duty free that you and your pilot colleagues still made time to stop for. | 2024-01-21 | D Carreno | United Kingdom | 6 | AircraftA350\nType Of TravellerBusiness\nSeat TypeEconomy Class\nRouteSao Paulo to London Heathrow\nDate FlownJanuary 2024 | n | ba 246 21jan 2023 appreciate unprofessional attitude pilot flight schedule departure 1620 advise boarding time 1520 flight passenger wait gate board 1520 1540 cabin crew board 1555 pilot board sao paulo airport duty free brand shopping bag 1620 flight boarding finally push 1700 40 minute late captain come intercom announce delay traffic crew hotel airport sorry captain plane pilot colleague board minute cabin crew clutch duty free pilot colleague time stop | unprofessional attitude pilot | A350 | Business | Economy Class | Sao Paulo to London Heathrow | January 2024 | 0.501 | (0.06, 0.871, 0.069) | 0.500 |
| 2 | “Next time it will be Jet2” | Not a great experience. I could not check in online as two separate parts of the BA computer system do not talk to each other. At LHR a delightful check in clerk sorted it quickly, manually! We boarded on time, but luggage loading had to be halted as the Captain spotted a technical issue and an engineer was called. By the time it was sorted we had missed our slot so took off an hour behind schedule. The flight was uneventful, but the plane had clearly seen better days, legroom was appalling and the handout of a small bottle of water and a soggy cookie made one wish for the days when flying BA meant something special. Next time it will be Jet2. | 2024-01-18 | Simon Channon | United Kingdom | 3 | AircraftA320\nType Of TravellerCouple Leisure\nSeat TypeEconomy Class\nRouteLondon Heathrow to Lisbon\nDate FlownJanuary 2024 | n | great experience check online separate ba computer system talk lhr delightful check clerk sort quickly manually board time luggage loading halt captain spot technical issue engineer time sort miss slot hour schedule flight uneventful plane clearly day legroom appalling handout small bottle water soggy cookie wish day fly ba mean special time jet2 | time jet2 | A320 | Couple Leisure | Economy Class | London Heathrow to Lisbon | January 2024 | 0.875 | (0.058, 0.819, 0.122) | 0.750 |
| 3 | “become the Ryanair of long-haul travel” | I was excited to fly BA as I'd not travelled with them long haul for over 25yrs. I've travelled to Australia on many occasions, so I've pretty much travelled with them all. Terrible was my experience. BA have become the Ryanair of long-haul travel, riding on their previous good name and reputation. We were delayed for 5hrs at the terminal, where we were offered one glass of water and then at the last minute our meal - with no additional drinks offered. The charging points were outdated and 3 out of 5 didn't work (family of five travelling). The in flight entertainment was also outdated and the movies available were poor compared to other airlines. The food was atrocious - we flew BA LHR-HongKong and return and Cathay HK-Australia return and the comparison was vast. We were offered pre meal drinks and snacks, drinks with our meal, a menu for our flights so we knew our choices, the quality of the food was vastly better with Cathay. Our luggage was lost for nearly two hours in Hong Kong and when we arrived into London, one of our bags was so badly damaged it was unusable. The only redeeming part was the crew on our return flight were amazing. Severine was an angel and helped make the journey more pleasant for my kids. | 2024-01-18 | Melissa Harris | United Kingdom | 2 | Type Of TravellerFamily Leisure\nSeat TypeEconomy Class\nRouteLondon to Hong Kong \nDate FlownJanuary 2024 | n | excited fly ba d travel long haul 25yr ve travel australia occasion ve pretty travel terrible experience ba ryanair longhaul travel riding previous good reputation delay 5hrs terminal offer glass water minute meal additional drink offer charge point outdate 3 5 work family travel flight entertainment outdate movie available poor compare airline food atrocious fly ba lhrhongkong return cathay hkaustralia return comparison vast offer pre meal drink snack drink meal menu flight know choice quality food vastly cathay luggage lose nearly hour hong kong arrive london bag badly damage unusable redeem crew return flight amazing severine angel help journey pleasant kid | ryanair longhaul travel | unk | Family Leisure | Economy Class | London to Hong Kong | January 2024 | 0.477 | (0.079, 0.833, 0.088) | 0.250 |
| 4 | “They never help us” | I just want to warn everyone of the worst customer service experience ever! It really looks like British Airways customer service over the phone are trained to not help you in anyway and to create more problems rather than solving them. Last week we called British Airways to make a reservation for the family. At the time we explained to the customer service representative that we wanted to make a booking and then pay with a transfer of miles from American Express. The representative told us that he could not make the reservation until the miles were in the account, and asked us to contact American Express and make the transfer so that the booking could be made. The conversation was recorded by British Airways and could be checked. We immediately called AMEX (within 30 minutes) and solicited the transfer of 500K miles. AMEX clearly stated to us whether we were sure as the transfer was not reversible. We said that it was fine since we had checked previously with British Airways. We then called British Airways immediately to make our reservation to Miami. They confirmed that the miles arrived to our account, but to our surprise they told us that there was no space (not even one seat to Miami) and that we could not use the miles. We explained the situation and how we were led to believe that we could have a flight with miles if we transferred the miles, but all this went on deaf ears. We called the German office, which was absolutely unhelpful, so we also called UK customer service which was just as unhelpful. No manager was able to open a flight for us with miles and they just kept repeating that this was not possible (even though we if we paid for the flight and got the seats and also seats were available if we would have had gold status). In the end British Airways took absolutely no responsibility for causing the problem, did not give us a solution, kept our miles and we have to pay for a trip to Miami. With this service to their customers this is a company that should not be in business. Every time we call they made us wait for over 45 minutes then they answer and put us on hold, I have 2 days of waiting and talking with British Airways for over 2 hours each day, we were on the line for over 45 minutes each time. We were told by the lady agent to hang up the phone as I was too long on the phone and she had other customers? And we are not customers? They never help us. | 2024-01-17 | Ivana Squassabia | Germany | 1 | Type Of TravellerFamily Leisure\nSeat TypeBusiness Class\nRouteDusseldorf (DUS) to Miami (MIA) \nDate FlownJanuary 2024 | n | want warn bad customer service experience look like british airways customer service phone train help create problem solve week british airway reservation family time explain customer service representative want booking pay transfer mile american express representative tell reservation mile account ask contact american express transfer booking conversation record british airways check immediately amex 30 minute solicit transfer 500k mile amex clearly state sure transfer reversible fine check previously british airways british airway immediately reservation miami confirm mile arrive account surprise tell space seat miami use mile explain situation lead believe flight mile transfer mile deaf ear german office absolutely unhelpful uk customer service unhelpful manager able open flight mile repeat possible pay flight seat seat available gold status end british airways absolutely responsibility cause problem solution mile pay trip miami service customer company business time wait 45 minute answer hold 2 day wait talk british airway 2 hour day line 45 minute time tell lady agent hang phone long phone customer customer help | help | unk | Family Leisure | Business Class | Dusseldorf (DUS) to Miami (MIA) | January 2024 | -0.884 | (0.055, 0.909, 0.036) | -1.000 |
| 5 | “uncomfortable seat and disgusting food” | Paid for business class travelling Cairo to London Heathrow but all I got was an economy seat. Only difference from economy is middle seat was vacant. Couldn't recline, no entertainment for the 5hr+ flight, uncomfortable seat and disgusting food. Put in a formal complaint 3 days ago and had no reply. BA's account on X is hacked. Got approached by scammers after posting there and even after flagging this to BA nothing done about it. Just disgusting. Avoid. | 2024-01-16 | Fady Magdy | United Kingdom | 1 | Type Of TravellerFamily Leisure\nSeat TypeBusiness Class\nRouteCairo to London Heathrow\nDate FlownJanuary 2024 | n | pay business class travel cairo london heathrow economy seat difference economy middle seat vacant recline entertainment 5hr flight uncomfortable seat disgusting food formal complaint 3 day ago reply bas account x hack approach scammer post flag ba disgusting avoid | uncomfortable seat disgusting food | unk | Family Leisure | Business Class | Cairo to London Heathrow | January 2024 | -0.972 | (0.253, 0.721, 0.026) | -1.000 |
| 6 | "Zero customer service" | The plane was extremely dirty with chocolate smudged all over mine and my children's seats. I had to wipe down all the seats. After we landed I immediately realized I left my camera with it's bag in the airplane overhead cabin. They would not let me back on the plane for security reasons so I went to The British Airways team on ground & they refused to contact cabin crew only until we threw up a massive fuss then the manager reluctantly agreed which by that point cabin crew had disembarked. Now it's been over 3 weeks with no sign of my camera so it is assumed stolen. I have complained to British Airways and all I get is an automated/generic response to keep checking with Lost Property. Zero customer service for their regular customers and this all could have been mitigated if they had been willing to help at the very beginning - very disappointed. | 2024-01-15 | A Karsin | Ireland | 1 | Type Of TravellerFamily Leisure\nSeat TypeEconomy Class\nRouteDublin to London Heathrow\nDate FlownJanuary 2024 | n | plane extremely dirty chocolate smudge children seat wipe seat land immediately realize leave camera bag airplane overhead cabin let plane security reason british airways team ground refuse contact cabin crew throw massive fuss manager reluctantly agree point cabin crew disembark 3 week sign camera assume steal complain british airways automatedgeneric response check lose property zero customer service regular customer mitigate willing help beginning disappointed | zero customer service | unk | Family Leisure | Economy Class | Dublin to London Heathrow | January 2024 | -0.908 | (0.119, 0.839, 0.042) | -1.000 |
| 7 | "baggage arrival nearly took 1.5 hours" | Overall journey wasn’t bad however at the end, the baggage arrival nearly took 1.5 hours (more than actual flight time). Baggage of other flights arriving after had been delivered whereas the baggage staff on airport had no clue and information as to why baggage of this flight hasn’t arrived. They raised their hands saying they can’t do anything further. Poor communication and no customer facing skills. | 2024-01-12 | Muhammad Yasin | United Kingdom | 4 | Type Of TravellerBusiness\nSeat TypeEconomy Class\nRouteGlasgow to London\nDate FlownJanuary 2024 | n | overall journey bad end baggage arrival nearly 15 hour actual flight time baggage flight arrive deliver baggage staff airport clue information baggage flight arrive raise hand poor communication customer face skill | baggage arrival nearly 15 hour | unk | Business | Economy Class | Glasgow to London | January 2024 | -0.875 | (0.151, 0.849, 0.0) | -1.000 |
| 8 | "Overall very satisfied" | Overall very satisfied. Ground staff member at YVR was extremely helpful & courteous. A350 was only a few months old, so seats were in good order & comfortable by the standards of a modern day Y class seat, although the very small washroom was already starting to look a bit shabby. Cabin crew very friendly & professional, & meal service carried out at reasonable time in the flight. Choice of 2 options for the main meal which was the same for both legs of my journey 1 month apart. Flight departed on time but unfortunately upon landing at LHR we were unable to deplane for quite some time due to a staffing issue at LHR which so not the fault of the airline, and we were given frequent updates on the situation from the flight manager & the flight deck. | 2024-01-12 | S Keane | United Kingdom | 9 | AircraftA350-1000\nType Of TravellerSolo Leisure\nSeat TypeEconomy Class\nRouteVancouver to London\nDate FlownJanuary 2024 | y | overall satisfied ground staff member yvr extremely helpful courteous a350 month old seat good order comfortable standard modern day y class seat small washroom start look bit shabby cabin crew friendly professional meal service carry reasonable time flight choice 2 option main meal leg journey 1 month apart flight depart time unfortunately land lhr unable deplane time staffing issue lhr fault airline frequent update situation flight manager flight deck | overall satisfied | A350-1000 | Solo Leisure | Economy Class | Vancouver to London | January 2024 | 0.872 | (0.021, 0.874, 0.106) | 0.750 |
| 9 | "airline is a total disgrace" | As always when I fly BA it was a total shambles. I was booked Manchester - London - Madrid , BA first leg and Iberia 2nd, I try wherever possible to avoid BA, however the Manchester - London was late, however I ran for my IB flight and got to B gates just as boarding started, being Group 1 I went to board and the gate sounded an alarm, BA had removed me from the IB flight to a BA flight 3 hours later! As BA had reissued the ticket IB could not put me back on the flight, so 3 hours wasted because of BA’s total incompetence. This airline is a total disgrace, the crew were not nice, typical BA crew oh im so fabulous I don't need to be nice to paying passengers, club europe cramped and terrible food! | 2024-01-09 | Neil Jones | Spain | 1 | AircraftA320\nType Of TravellerBusiness\nSeat TypeBusiness Class\nRouteHeathrow to Madrid\nDate FlownOctober 2023 | n | fly ba total shamble book manchester london madrid ba leg iberia 2nd try possible avoid ba manchester london late run ib flight b gate boarding start group 1 board gate sound alarm ba remove ib flight ba flight 3 hour later ba reissue ticket ib flight 3 hour waste bas total incompetence airline total disgrace crew nice typical ba crew oh m fabulous need nice pay passenger club europe cramp terrible food | airline total disgrace | A320 | Business | Business Class | Heathrow to Madrid | October 2023 | -0.918 | (0.132, 0.823, 0.045) | -1.000 |
| title | reviews | published_dates | user_name | user_location | user_ratings | trip_details | would_recommed_to_others | reviews_lemm_spacy | title_lemm_spacy | aircraft | travel_type | seat | route | date_flown | vader_sentiment | vader_nnp | vader_upper_binned | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1290 | "additional payment to select seats" | Dubai to London Heathrow. It's bad that BA requests additional payment to select seats before the check-in. If flying solo it's not a big issue, but with any companion (in this case I was with my son of 10) it would have been an issue to be separate. This also means that if there are 3 or 4 flights, and a group of two (as in my case) the difference would be substantial, up to approx 1000$. Lucky enough at least on the return flight we were able to select the middle seats because the flight wasn't full. On board service was decent. Professional, courteous and friendly attendants. Toilets in the second half of the flight weren't too clean. Flat seats in business class are outdated but comfortable for a nice sleep. The aircraft did not have WiFi. | 2018-04-03 | 14 reviewsN Salito | United Arab Emirates | 7 | AircraftBoeing 747\nType Of TravellerFamily Leisure\nSeat TypeBusiness Class\nRouteDubai to London Heathrow\nDate FlownMarch 2018 | y | dubai london heathrow bad ba request additional payment select seat checkin fly solo big issue companion case son 10 issue separate mean 3 4 flight group case difference substantial approx 1000 lucky return flight able select middle seat flight board service decent professional courteous friendly attendant toilet second half flight clean flat seat business class outdated comfortable nice sleep aircraft wifi | additional payment select seat | Boeing 747 | Family Leisure | Business Class | Dubai to London Heathrow | March 2018 | 0.962 | (0.033, 0.823, 0.144) | 0.750 |
| 1291 | "outdated, unclean and uncomfortable" | London to Las Vegas. Disappointed at BA - flights were delayed (my partner took the same outbound flight on a different day and was delayed as well by 2-3hrs). Aircraft interior was outdated, unclean and uncomfortable seats with very small legroom space. No safety video which was surprising as most long haul flights include this. Food was tasteless and I did skip a meal in the end - during one of the snack times we weren't given the options by our FA but the guy sat next to us who was served by another FA was given different options. Inflight entertainment poor with very limited choices and monitors were very old. To ensure that I sit with my partner on the return flight, we paid to reserve our seats - not impressed by this especially when we realised that the legroom space for my partner was obstructed by a broke IFE box which was loosely fitted so the door kept opening taking his legroom space as well as exposing the cables in the box which if you knocked it down would affect his monitor. Learnt our lessons, next time we will not fly BA! | 2018-04-03 | T Leane | United Kingdom | 2 | Type Of TravellerCouple Leisure\nSeat TypeEconomy Class\nRouteLondon to Las Vegas \nDate FlownMarch 2018 | n | london las vegas disappoint ba flight delay partner outbound flight different day delay 23hrs aircraft interior outdate unclean uncomfortable seat small legroom space safety video surprising long haul flight include food tasteless skip meal end snack time option fa guy sit serve fa different option inflight entertainment poor limited choice monitor old ensure sit partner return flight pay reserve seat impress especially realise legroom space partner obstruct broke ife box loosely fit door open legroom space expose cable box knock affect monitor learn lesson time fly ba | outdate unclean uncomfortable | unk | Couple Leisure | Economy Class | London to Las Vegas | March 2018 | -0.877 | (0.116, 0.823, 0.061) | -1.000 |
| 1292 | "the utmost courtesy and assistance" | Tampa to Gatwick. I am a disabled traveller with considerable mobility issues. As I usually travel alone I can find it extremely difficult. However, from the moment I arrived at the check in desk in Tampa I was met with the utmost courtesy and assistance. From the check in clerk at business class waving me forward to use his terminal things just went from excellent to exceptional. I was helped to put my suitcase onto the conveyor scale and assisted with every step of the way until the aircraft door. Every person was polite, helpful and went out of their way to make my journey as pleasant as possible. I witnessed such kindness and this is what I have come to expect and value from British Airways. Having used other airlines in the past - I am converted - I will not use any other airline in future. | 2018-04-03 | E Penton | United Kingdom | 10 | Type Of TravellerSolo Leisure\nSeat TypeEconomy Class\nRouteTampa to Gatwick\nDate FlownMarch 2018 | y | tampa gatwick disabled traveller considerable mobility issue usually travel find extremely difficult moment arrive check desk tampa meet utmost courtesy assistance check clerk business class wave forward use terminal thing excellent exceptional help suitcase conveyor scale assist step way aircraft door person polite helpful way journey pleasant possible witness kindness come expect value british airway having airline past convert use airline future | utmost courtesy assistance | unk | Solo Leisure | Economy Class | Tampa to Gatwick | March 2018 | 0.917 | (0.029, 0.862, 0.109) | 0.750 |
| 1293 | "pleasantly surprised to be upgraded" | Heathrow to Keflavik. I had booked economy, was pleasantly surprised to be upgraded when I checked in online. Priority boarding worked well and even though the flight was full there was no overhead locker range. The inflight meal was prawns was generous along with a good selection of wine. Off loading was straightforward. The return flight was on time, the pre booked emergency seat had more leg room the premium seat. M&S food service was OK. The cabin crews were slow at taking payment. Overall similar experience to an easyjet flight. | 2018-04-02 | 3 reviewsAlly Wharton | United Kingdom | 7 | AircraftA320\nType Of TravellerBusiness\nSeat TypeEconomy Class\nRouteHeathrow to Keflavik\nDate FlownMarch 2018 | y | heathrow keflavik book economy pleasantly surprised upgrade check online priority boarding work flight overhead locker range inflight meal prawn generous good selection wine loading straightforward return flight time pre book emergency seat leg room premium seat ms food service ok cabin crew slow payment overall similar experience easyjet flight | pleasantly surprise upgrade | A320 | Business | Economy Class | Heathrow to Keflavik | March 2018 | 0.818 | (0.047, 0.823, 0.13) | 0.750 |
| 1294 | "crew very friendly and professional" | London to Muscat first class. First time trying out first class on BA. Check-in was fairly quick and efficient, didn't have much luggage, but the first wing did not feel very exclusive. I had selected window seat in advance and this was confirmed and still intact as I got printed boarding pass. Concorde room was nice, well designed but quite crowded in some places. Had to ask for a champagne two times out in the terrace, before it got served a good 20 minutes later. Checkout out the cabana for an hour, which was not very appealing at all, and managed to miss the first 5 min of the 15min treatment I booked for the Spa. Onboard was informed there was a problem with the Seat I had selected, and was issued a new aisle seat, which was disappointing. Upon entering the first class cabin, I had a quick look at the seat, and it was not immediately apparent, there was something wrong. I asked a crew to check and they came back to confirm that I will indeed not be able to sit there, but there was no explanation of what was wrong given. I did not want to waste any time to settle in, the crew looking after me introduced himself and served me champagne and warm nuts as well as offering some magazines to read. Seat was comfortable and spacious enough and seemed fairly private, with a small wardrobe to hang jacket. The TV screen seemed quite large and high quality. Unfortunately the seat controls were not super responsive, and neither was the remote for the TV. Soon after take off, I was informed I could eat when I like. Arabic starter was great. Had pre-selected main meal online. Meal was of good quality and cooked well. Had a dessert and the mixed cheese plate (not as good as other cheese I've had in some Business class). Surprisingly the entertainment system had a rather limited selection, I imagine on two ultra-long flights in the same month, one might run out of anything of interest to watch. After finishing the one film I decided to watch, I decided to try get some sleep. Crew made the bedding while I tried to put on the pyjamas in the tiny first class bathroom. Bedding was of good quality and comfortable enough. I missed breakfast, as I was still rather full from the dinner and pre-dinner at the lounge. Overall, I was reasonably happy with the flight and the product. The crew were very friendly and professional. Given this was first class, have to admit there was no wow factor, either with the soft product or ground experience. I managed to book flights for a good price during a promo, otherwise it would personally not be worth the price tag for a fairly short flight. | 2018-04-01 | F Hamzil | United Kingdom | 7 | AircraftBoeing 787-9\nType Of TravellerSolo Leisure\nSeat TypeFirst Class\nRouteLondon to Muscat\nDate FlownMarch 2018 | y | london muscat class time try class ba checkin fairly quick efficient luggage wing feel exclusive select window seat advance confirm intact print boarding pass concorde room nice design crowded place ask champagne time terrace serve good 20 minute later checkout cabana hour appealing manage miss 5 min 15min treatment book spa onboard inform problem seat select issue new aisle seat disappointing enter class cabin quick look seat immediately apparent wrong ask crew check come confirm able sit explanation wrong want waste time settle crew look introduce serve champagne warm nut offer magazine read seat comfortable spacious fairly private small wardrobe hang jacket tv screen large high quality unfortunately seat control super responsive remote tv soon inform eat like arabic starter great preselecte main meal online meal good quality cook dessert mixed cheese plate good cheese ve business class surprisingly entertainment system limited selection imagine ultralong flight month run interest watch finish film decide watch decide try sleep crew bedding try pyjama tiny class bathroom bedding good quality comfortable miss breakfast dinner predinner lounge overall reasonably happy flight product crew friendly professional class admit wow factor soft product ground experience manage book flight good price promo personally worth price tag fairly short flight | crew friendly professional | Boeing 787-9 | Solo Leisure | First Class | London to Muscat | March 2018 | 0.986 | (0.091, 0.765, 0.144) | 0.750 |
| 1295 | "entertainment was not working" | My family and I travelled from Cape Town to London on the 10th March 2018. We have a 1 year old and a 4 year old. Once seated, we realised that our entertainment system was not working. The cabin light for all seats that we had booked were not working either. There was minimal effort from the cabin team to try and resolve this. As it was a night flight, my wife and I had to see to our 1 year old in the dark. Any help we needed required us to walk to the galley to receive any assistance. As BAs safety demonstration prior to take off is on video, we didn't receive this. The flight was the worst airline experience we've had. I doubt I'll ever fly with BA again. | 2018-04-01 | Muhammad Kajee | United Kingdom | 1 | Type Of TravellerFamily Leisure\nSeat TypeEconomy Class\nRouteCape Town to London\nDate FlownMarch 2018 | n | family travel cape town london 10th march 2018 1 year old 4 year old seat realise entertainment system work cabin light seat book work minimal effort cabin team try resolve night flight wife 1 year old dark help need require walk galley receive assistance bas safety demonstration prior video receive flight bad airline experience ve doubt ill fly ba | entertainment work | unk | Family Leisure | Economy Class | Cape Town to London | March 2018 | 0.572 | (0.046, 0.869, 0.085) | 0.500 |
| 1296 | "staff try so very hard to please" | Gatwick to Madeira. The flight left on time and arrived early, slept as early morning flight. The plane was not very clean, grubby tray between seats and ingrained dirt in the spokes of the seats. The staff were pleasant. Breakfast was offered and my children felt it was adequate. The return was poorly organised, no use of fast track security for business class passengers. Long queue for boarding and a grubby plane. Really no point in paying for business class. The staff try so very hard to please the passengers but nearly 4 hours and no entertainment, dog-eared magazines. Quickly disembarked and swiftly through immigration. | 2018-03-30 | P Dean | United Kingdom | 4 | AircraftA320\nType Of TravellerFamily Leisure\nSeat TypeBusiness Class\nRouteGatwick to Madeira\nDate FlownMarch 2018 | n | gatwick madeira flight leave time arrive early sleep early morning flight plane clean grubby tray seat ingrain dirt spoke seat staff pleasant breakfast offer child feel adequate return poorly organise use fast track security business class passenger long queue boarding grubby plane point pay business class staff try hard passenger nearly 4 hour entertainment dogeare magazine quickly disembark swiftly immigration | staff try hard | A320 | Family Leisure | Business Class | Gatwick to Madeira | March 2018 | -0.099 | (0.098, 0.816, 0.086) | -0.250 |
| 1297 | "extremely unprofessional" | London to Casablanca. Their customer service quality in Heathrow Terminal 3 is very patchy. For background, my initial flight was with TAP Portugal which got cancelled, then rebooked to BA. My second flight had further issue, and instead of requesting TAP to rebook me, BA took the liberty of rebooking a 3rd flight for me - which turned out to be overbooked. This then caused me having to liaise with both TAP and BA to rebook my 4th flight - I was tossed around by both customer care telling me it's not their problem. TAP can no longer rebook me on another flight as they have lost the right to alter the ticket as soon as BA rebooked me on the 3rd flight. I was initially served by a very helpful staff who attends to my rebooking issue - the last flight I was rebooked was overbooked. However, later on I was passed on to a couple of rude staff that were reluctant to serve me as it was 15 minutes past their end of shift. They were also talking about me in front of me and accused me of taking advantage of BA. This is very rude and extremely unprofessional. I've never had this treatment during my 10+ years of flying with various airlines, both top rated and low cost carrier. | 2018-03-30 | E Christie | United Kingdom | 2 | Type Of TravellerSolo Leisure\nSeat TypeEconomy Class\nRouteLondon to Casablanca\nDate FlownMarch 2018 | n | london casablanca customer service quality heathrow terminal 3 patchy background initial flight tap portugal cancel rebooke ba second flight issue instead request tap rebook ba liberty rebooke 3rd flight turn overbooke cause liaise tap ba rebook 4th flight toss customer care tell problem tap long rebook flight lose right alter ticket soon ba rebooke 3rd flight initially serve helpful staff attend rebooking issue flight rebooke overbooke later pass couple rude staff reluctant serve 15 minute past end shift talk accuse advantage ba rude extremely unprofessional ve treatment 10 year fly airline rate low cost carrier | extremely unprofessional | unk | Solo Leisure | Economy Class | London to Casablanca | March 2018 | -0.713 | (0.092, 0.843, 0.064) | -0.750 |
| 1298 | "manager is very professional" | British Airways flight manager is very professional. I travelled on BA985 from Berlin to Hong Kong via London on 19 Feb. Due to the snowy weather, my flight leaving Berlin to London was delayed, in which I was worried about missing my connecting flight from London to Hong Kong. During the flight, the manager came to me several times, explained to me the reason of flight delay, informed me about the connecting flight arrangements. Her information was very clear, trusted she has been working closely with airport ground on this. Very much appreciated for their service. | 2018-03-28 | N Wang | Hong Kong | 8 | Type Of TravellerSolo Leisure\nSeat TypeEconomy Class\nRouteBerlin to Hong Kong via London\nDate FlownFebruary 2018 | y | british airways flight manager professional travel ba985 berlin hong kong london 19 feb snowy weather flight leave berlin london delay worried miss connect flight london hong kong flight manager come time explain reason flight delay inform connect flight arrangement information clear trust work closely airport ground appreciate service | manager professional | unk | Solo Leisure | Economy Class | Berlin to Hong Kong via London | February 2018 | 0.502 | (0.08, 0.828, 0.092) | 0.500 |
| 1299 | "regret choosing BA" | Hyderabad to Brussels via London. Didn't expect this from British Airways. For me quality hit the rock bottom. Especially the unclean flight. I would have preferred the aircraft from Brussels to London and vice versa for the long haul travel. Maybe my expectations was too high but considering the price I paid for ticket I think it's not worth it. Other airline which I used to travel had the same price and if I compare the services of that ariline I regret choosing British Airways. | 2018-03-28 | Aditya Nagaram | Belgium | 2 | Type Of TravellerSolo Leisure\nSeat TypeEconomy Class\nRouteHyderabad to Brussels via London\nDate FlownMarch 2018 | n | hyderabad brussels london expect british airways quality hit rock especially unclean flight prefer aircraft brussels london vice versa long haul travel maybe expectation high consider price pay ticket think worth airline travel price compare service ariline regret choose british airways | regret choose ba | unk | Solo Leisure | Economy Class | Hyderabad to Brussels via London | March 2018 | -0.691 | (0.064, 0.936, 0.0) | -0.750 |